German Language Customer Care Administrator

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

**Job Purpose**:
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus

**The role will include but is not limited to**:

- Process customer queries related to account changes and business building.
- Engaging with both new and existing customers to ensure high levels of customer retention.
- Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
- Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution.
- Take prompt and appropriate action for the customers.
- Assist new customers with their enquiries and setting up accounts.
- Process and complete administration of payments.
- Collaborate with colleagues in Lifeplus to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador of Lifeplus to customers and colleagues.

**Key Attributes**:

- Passionate about delivering customer service.
- Fluent in German and English both oral and written.
- Fluent in Swiss German is desirable.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Ability to work in a team, ask for help and trust colleagues.
- Problem-solving skills to take the initiative and develop your knowledge.

**What we offer you**:

- Rewarding salary packages Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free Lifeplus nutritional and personal care products at work
- Life Assurance
- Discounts on leading brands and retailers

**Hours and Days**:
**C shift rotational**, 37.5 hours per week:

- Week 1: Mon - Fri 09:45 - 18:00
- Week 2: Mon - Thu 09:45 - 18:00, Friday OFF, Saturday 08:00 - 16:15

**Location**:
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
- Please note: The successful applicant will be required to undertake a criminal record check.
- Please advise us in advance if you have any special requirements if you are asked to attend an interview

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**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Store discounts

Schedule:

- Day shift

COVID-19 considerations:
Social distancing and constant antibacterial cleansing throughout the day.

Ability to commute/relocate:

- Eaton Socon: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- German (required)
- English (required)
- Swiss German (preferred)

Work authorisation:

- United Kingdom (required)