Technical Team Leader

**Details**:
**Reference number**:

- 306737**Salary**:

- £26,780- This vacancy attracts a flexibility allowance of £2,700 per annum and a technical allowance of £2,950 per annum.**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DVSA - Operations South**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- NorwichAbout the job

**Job summary**:

- Are you passionate about championing road safety?
- Do you have expert knowledge of technical components and how they operate?
- Can you use your experience of leading a team to drive forward our values?
- If so, then we have the perfect opportunity for a motivated individual to join us and we’d love to hear from you**Job description**:
In this varied and challenging role, we will look for you to lead a team of remote working Vehicle Standards Assessors (VSAs) to deliver high quality, value for money testing services within an Authorised Testing Facility network. You will support the provision of testing services by undertaking quality control activities of DVSA staff and assessing the technical aspects of testing facilities.

You will be responsible for ensuring the team works flexibly to meet the needs of the customer base, assessing the condition of a variety of classes of vehicles against the statutory standards on behalf of the Secretary of State for Transport.

**Responsibilities including, but are not limited to**:

- Developing and maintaining an engaged, cohesive team culture, being visible to the team and taking account of how mobile / remote working affects individuals, through regular 121 & team briefings.
- Maintaining & improving the performance of the wider team; recognising and rewarding good/outstanding performers and tackling performance issues promptly.
- Acting as a technical expert providing advice and clarification for DVSA colleagues to support accurate decision making throughout the network as part of the technical support network.
- Educating and guiding all clients and customers to access relevant information or support that will help them understand and use DVSA services more effectively.
- Suspending tests at sites if there are issues with Health and Safety/equipment.
- Effective relationships management with local testing facilities, in collaboration with other members of the NGT Management Team Resolve day to day service issues escalated by VSAs, Testing Network Manager, Network Business Manager and the resourcing team.
- Acting as a first point of contact for testing facility providers on tests, offering front line advice for queries and complaints, ensuring a high standard of service delivery.

**Person specification**:
We will need you to bring your expert knowledge of vehicle testing; the scheme and processes that are involved.

You will need to be an excellent communicator, making sure that when explaining technical information it is in a way that individuals understand.

We will look to you to be motivated and proactive, be able to drive forward our values and look to the future to see the bigger picture.

You will be confident, able to handle challenging conversations and speak up when needed.

You will use your experience of leading a team to drive forward performance across the team, building and maintaining a positive working environment.

**Additional Information**

You will need to be open to working remotely within a wide geographical area, spending occasional nights away from home, if necessary, on DVSA business. You’ll work flexibly when needed in line with the relevant operating modules and contract.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

**Licences**:

- Current full driving licence to drive category B vehicles**Qualifications**:

- Please note that you must have a vocational related qualification in one of the following.- Motor Vehicle Maintenance & Repair at level 3
- IMI ATA registration at diagnostic technician level
- IRTEC registration at advanced