Software Support Analyst

4 days ago


Bristol, United Kingdom IT Talent Solutions Ltd Full time

Software Support Analyst required for my client based in Bristol for a permanent role paying £35-40k

My client is a small software supplier who are seeking an experienced Software / Application Support Analyst to join their team and provide support to their external client base on bespoke software.

This is an office based role where you be work alongside another Support Analyst as well as liaising with the Development team to discuss support issues and enhancements.

You will be responsible for ensuring that customers’ requirements are handled efficiently and you must be able to manage each support incident through to an effective conclusion.

You will also provide pre-sales support for customers who are trying out our software products.

Previous experience in a software support role is essential and would suit a graduate with relevant degree.

Good written skills are required and you will need a good working knowledge of Windows platforms including Windows Server and Terminal Server.



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