Citrix Support Analyst 2nd Line Support Analyst

2 weeks ago

Bristol, United Kingdom Techniche Global Ltd Full time

What will you be doing?
- Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Desk Manager or directly from users
- Problem Management - Responsible for providing workarounds for users and undertaking root cause analysis
- Contributing to the provision of Service Management reporting requirements
- New account set up, password resets and licence management
- Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL.
- Configuration of new and existing Oracle Webcentre communities
The experience you'll bring
- Application Support Analyst with a minimum of 3 years' experience.
- Experience using Databases, SQL and of Windows operating systems.
- Familiar with Helpdesk software
- Can use their own discretion in resolving problems within their domain

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