Rent & Arrears Advisor

**Job Overview**
We are looking for a Rent & Arrears Advisor to ensure that prompt and effective action is taken to control and recover current tenant’s arrears and other debts, and support with all resident related finance matters. Arc has 16 properties and provides supported accommodation and outreach services to those experiencing homelessness in Somerset.

**Duties**
- To monitor arrears cases ensuring that prompt action is taken to control and recover any outstanding debts
- To recover previously written off debts.
- Identify tenants falling into arrears and monitor existing cases to ensure that prompt action is taken to recover Housing Benefit & Service charges.
- To work alongside housing support workers, following the procedure of warnings and potential evictions.
- To maintain up to date knowledge of all legislation relating to Housing Benefit, other Welfare benefits and arrears control
- To maintain data and computer records in respect of the arrears programme - to include updating and maintaining the rent accounting database with all relevant client information.
- To liaise with Social Services, Department for Work and Pensions, Local Housing Officers, Housing Benefits, Citizens Advice Bureau and other relevant organisations in relation to payment of rent arrears.
- Carry out finance administration tasks including but not restricted to; banking; inputting rents received; supplier invoice processing; reconciling credit card statements; inputting CORE forms

**Requirements**:
**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Taunton TA1 4EA