Income Maximisation Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Income Maximisation Officer - Local Operations

South West Region - covering Gloucestershire, Wiltshire, Somerset, Cornwall and Surrounding areas

£32,887 - £34,617 per year plus £600 car allowance

37.5 hours per week

We have an excellent opportunity for an Income Maximisation Officer – local operations to join our Housing Income Team. We are looking for individuals that are passionate, proactive and dedicated in helping people thrive financially and sustain their tenancies. In this vital role, you will support residents to maximise their income, access benefits, and maintain their tenancies, helping to prevent homelessness and promote financial wellbeing.

The role of Maximisation Officer - Local Operations will include:

• Deliver high quality tailored advice and support on welfare benefits, Universal Credit, and income-related entitlements

• Support new customers with budgeting, benefit guidance, and digital inclusion

• Maximise income collection while promoting tenancy sustainment

• Work closely with housing teams and external agencies to ensure residents receive holistic support

• Assist residents with benefit applications, appeals, and budgeting
• Identify and support residents at risk of rent arrears or financial hardship, helping them to sustain their tenancies
• Maintain accurate records and prepare reports on outcomes and impact
• Provide expert coaching and technical support to income staff

Skills and experiences:

• Experience in welfare rights, income maximisation, income recovery or financial inclusion
• Strong knowledge of the UK benefits system and housing-related support
• Excellent communication, negotiation and customer care skills
• Ability to work independently and manage a caseload
• Previous experience analysing and diagnosing problems and implementing effective solutions
• Proven knowledge of relevant regulations, legislation and good practice
• Knowledge of housing management/debt collection and related issues
• Ability to work independently in community
• Confidence using housing systems, Microsoft Office, and digital tools
• Travel is a requirement of the role; therefore, a full valid driving licence is essential and access to a vehicle

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary

• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is £32,887 (rising to £34,617 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 10 November 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.