Patient Care Advisor

2 weeks ago


Derby, United Kingdom Bionical Solutions ltd Full time

**Patient Care Advisor**

**Permanent, Full-time**

**£25,000 per annum**

**Willington, Derby**

Are you an organised person with a confident phone manner? If yes, then this is the role for you Here at Bionical Solutions we are looking for a **Patient Care Advisor** who is passionate about ensuring our patients get the best quality of treatment and that each day runs as smoothly as the next.

Bionical Solutions are proud to be the UKs largest home healthcare provider with a 97% satisfaction score in our nurse led services. Our committed clinical team put patients first and strive to empower them to live happily and independently.

**Your role as a Patient Care Advisor**
- You will schedule visits for our Healthcare Assistant and Nurses
- You will speak on the phone with patients and clinical staff
- You will escalate clinical concerns
- You will ensure all unplanned absences are covered
- You will make sure that all quality standards are met and exceeded

**Your skills and experience**
- Excellent customer service skills and a good telephone manner
- Admin and organisational skills
- Happy to work evenings and weekends. Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.
- You’ll need to be computer literate

Experience in the healthcare industry and with scheduling would also be great but don’t worry if you haven’t explored this yet, we could be the right fit for each other without this

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discounts

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Derby, DE65 6DW: reliably commute or plan to relocate before starting work (required)


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