Planning and Customer Support Officer

2 weeks ago

Luton Airport, United Kingdom Gama Aviation Full time

**Vacancy Name**
- Planning and Customer Support Officer

**Vacancy No**
- VN582

**Employment Type**
- Full-Time

**Division**
- Ground

**Work Location**

**Job Details**

**/**
**Position**:Planning and Customer Support Officer
- **/**
**Location**: Luton Airport
- **/**
**Salary**: Competitive Salary and Benefits Package
- **/**
**Reporting To**: Head of Delivery- The Planning and Customer Support Officer will deliver the full life cycle planning process for both base and line works to achieve on time delivery of aircraft events. In order to ensure both customer satisfaction and business needs are met, the role will require working in partnership with the customer and wider internal teams including customer service, engineering and CAMO on a daily basis, whilst producing accurate customer service reports.**/**
**Main Responsibilities**:

- Develop and fully use operational processes to ensure efficient operational performance
- Customer service and client contact - point of contact for the customer and the interface between our engineering team and the customer’s on-site representative
- Pre-input planning, work pack generation, check progression and work pack closure process
- Control of completed work order and Certification documents, ensuring that these are closed accurately, billed, and delivered to the customer to the required KPI
- Ensuring that our customers’ requirements are understood and that our engineering response is planned, co-ordinated and executed in an efficient manner
- Liaise/engage with customers daily providing daily status reports on aircraft serviceability
- Liaise/engage with local operational teams to ensure smooth running of the department
- Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
- Reporting of all SMS/Quality issues
- Perform other sections duties related to their position as directed by the line manager
- Provide briefings for engineering departmental management on a regular basis
- Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled

**/**
**Skills, Qualifications and Experience required**:
**Essential**
- At least 2 years’ experience of aircraft input planning in a dynamic line and/or base MX environment
- Recognised technical qualification in engineering or planning discipline
- Working knowledge of Part 145/Part M regulations
- Competent in the use of MRO planning software such as Corridor, TRAX or AMOS
- Good knowledge of aircraft maintenance and operations standards and practices
- Willing to work a shift pattern to support business needs
- Have a flexible working approach to a dynamic working environment and have willingness to travel to other locations, including overseas
- As an integral and important part of the Gama Engineering Group you should have both strong verbal and written communication skills and be competent using IT

**Desirable**
- Experience working within a business aviation environment
- Experience working directly with customer representatives

**/**
**In addition to a Competitive Salary, we will offer you**:

- Competitive Group Pension Scheme
- Life Assurance *
- Income Protection *
- Travel Insurance *
- Private Healthcare (after successful passing of probation) *
- Free Car Parking

*
- _(Subject to insurance underwriting)_

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