Product Content Writer

1 week ago

Teddington, United Kingdom OLM Group Ltd Full time

About Us
OLM Systems is the leading provider of person centric case management solutions to the UK Social Care and Community Health markets with over 60 local authority customers. OLM have 30 years of experience in working with customers across the UK to deliver modernSaaS solutions to take the complexity out of people's lives by delivering integrated solutions for adult and children's services, health and the corporate IT market. Our software enables customers to make a positive impact on the lives of the vulnerable adultsand children who they support. OLM is proud of its people and its products and everything we do is with a passion to make a difference to others.
Who are you?
This role is perfect for you if you are someone who always places the needs of the user first. As an individual, you'll need to be able to work well in a team while also managing your workload and project deadlines on your own.
In this role, you'll need a fast learner who is capable of simultaneously working on multiple products and projects.
Job Overview
The successful individual will work across all our product lines.
As a Writer, you will be supporting our platform's design and help shape the experience by creating meaningful text that helps our end users complete the task at hand. You will be expected to re(write) any FAQ and non-technical user guides based on updatesto these products.
Experience Required
- Experience in technical writing, copywriting, help content writing role or similar.
- You've written for digital products and services — with a portfolio to prove it
Job Function Tasks and Responsibilities
- Creation and maintenance of the product help content ( FAQ, editorial what's new guides)
- Coordinate with product experts to document product setup guides and functional user guides for our products
- Support UX researcher with creating user interview discussion guide and product surveys
- Support the Product design by reviewing their copy in designs and prototypes
- Ownership of the Product content style guide
- Ensure support across product and development for the content tone communicating about the product to establish a cohesive product language
- Use data and insights to organise and improve our content
OLM Group is an equal opportunities employer, job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
At OLM Group diversity and inclusion is foundational to how we operate and embedded in our Core Values. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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