Medical Examiner Service Operations Support Officer

Medical Examiners carry out independent scrutiny of deaths to establish the correct cause of death and identify cases where further investigation into the circumstances of that death is necessary, supported by Medical Examiner Officers who review and analyse information relating to the circumstances of death and care provided. Managed by Senior Medical Examiner Officers who are the operational and implementation lead for each area. This role will support these roles by providing administrative support and liaising with stakeholders such as Health Boards, Primary care and Coroner Services in the provision of relevant and important information.
Be responsible for dealing with requests and providing information from organisations such as Health Bodies, Coroners, Registrars and the bereaved.
Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team.
Provide information to relatives of deceased patients, healthcare professionals and the Coroner and Registration Services in relation to operational queries.
Work competently with IT systems including Microsoft Excel and Datix and to keep up to date with the latest software and technological developments.

Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team.

Ability to prioritise work and deal with competing demands and interruptions.

Manage day to day tasks and acting as the first point of contact for any enquiries from stakeholders and other relevant organisations, taking detailed and accurate messages ensuring that matters are attended to in an appropriate and confidential manner.

Organise, distribute and deal with all correspondence, including electronic filing as appropriate.

Be responsible for dealing with requests for information from organisations such as Health Bodies, Coroners, Registrars and the bereaved. Solve delegated problems logically and make decisions appropriate to the level of the post.

Assist the service on the preparation and coordination of audits and distribution of reports throughout the service.

Help coordinate the venue and event planning and management for events, meetings and conferences set up by MES and therefore the occasional requirement to travel to other locations in Wales.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.