Current jobs related to Secure Examination Support Administrator - Newport - Intellectual Property Office

Secure Examination Support Administrator - Newport NP10 8QQ About the job Job summary Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification, Benefits and Things you need to know sections have been emphasised Secure Examination Support Administrator These exciting opportunities sit within our Secure Examination Support (SES) Team, which is part of Secure Patents Service Division. The team is responsible for supporting our customers on their IP journey by reviewing, assessing and processing applications and supporting evidence. Secure Examination Support Administrators are responsible for processing a broad range of administration work to deliver excellent IP Services to our customers. Some elements of the role require higher levels of attendance at the office for completion. Training will be based in the office and successful candidates will need to ensure that for the first 5 weeks of employment, they can attend the office on multiple, consecutive days for consecutive weeks.Some roles may require higher levels of security clearance.Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.Job description Main duties consist of but are not limited to: Completing checks and reviewing evidence on a wide range of Patents case work, referring to desk instructions and manuals where relevant to ensure compliance with legal requirements. Communicating with a diverse range of customers verbally and in writing, explaining decisions and answering queries. Escalating complex casework and queries in a timely manner, gathering relevant evidence and drawing on the right expertise. Identifying complaints from correspondence received, logging them and escalating in line with guidance. Maintaining a continuous improvement mindset by keeping up to date with CI practice and playing an active role in generating and supporting ideas. Engaging and participating in wider team, directorate and corporate initiatives. Developing and expanding knowledge via meaningful learning, adopting a personal growth mindset. Person specification Essential criteria Providing customer service to a high standard Attention to detail Written and verbal communication skills Ability to analyse information Organisational skills How to apply Click the 'Apply now' button and complete the application form by providing the following: 500-word Personal Statement Use this to explain why you're suitable for the role. Structure your statement around the essential criteria in the Person Specification. Make sure to provide clear examples to show how you meet each requirement. AI Usage Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below.Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Jane GiffordE-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process:Making Effective Decisions Managing a Quality Service Delivering at Pace Benefits Alongside your salary of £27,740, Intellectual Property Office contributes £8,036 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. A flexible working scheme with excellent development opportunities 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave Family friendly policies that support modern working families and individuals with caring responsibilities A variety of support functions; Staff Counselling Service, Peer to Peer Support Group Eligibility for special and office-wide bonus payments The opportunity to form part of our many inclusive network groups, find out more by looking at Intellectual Property Office (IPO) (diversityjobsgroup.com) A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities Free car parking is available on site at our Newport office On-site shop, restaurant and coffee shop at our Newport office For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.The assessment process will comprise of the following: Stage 1 - Pre sift testing The following pre sift test(s) will need to be completed and passed before your application will be seen by the panel: Civil service Judgement test Stage 2 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your 500 word personal statement will be used to assess your suitability for the role. Stage 3 - Interviews If invited to interview Behaviours and Strengths based questioning will be used. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Interviews for this role will be carried out in person at our Newport Office. Vacancies Available Up to 10 roles may be available, subject to business need. We may appoint fewer than 10 candidates if operational requirements change.This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. To help you prepare and settle into the interview you will be sent the interview questions in advance of the interview, 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and abilities. Candidates may be asked further probing questions if their response is deemed to require further information to determine suitability for the role. The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role. Applicants to note: IMPORTANT: CVs sent direct to the IPO will not be accepted. This post is being advertised to Internal , Across Government and External candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .