Customer Service Advisor

1 week ago


Newtown, United Kingdom Quartix Limited Full time

About Us:
Quartix Limited vehicle tracking systems have been installed in over 600,000 company vehicles world wide with more than 20,000 customers in the UK, France, Europe and the US.

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries or issues and arranging engineer visits. This is a full-time fixed term for 12 months position based in our lovely offices in Newtown. Working 08:30 - 17:00. Monday to Friday.

**Responsibilities**:

- Raising Customers on the MDB
- Additional unit requests and repeats, providing quotes & paperwork
- Ensuring all communication is captured within the MDB
- Unit removals/ unit moves/ reinstallations
- Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
- Cover transfer paperwork, unit resigns
- Keeping up to date with current pricing
- Processing Company names changes and account updates
- Ensuring forecast chased
- Month end checks to be completed
- Chasing provisional paperwork/DD
- Answering reception calls
- Covering Enquiries inbox when needed
- Manging & prioritising your own inbox & replies in a timely manner
- Overflow for either the US or UK inbox when needed
- Ensuring great customer service is provided
- Ad hoc additional tasks as required by the Company

**Skills**:

- Be able to priorities your own workload
- Be able to work under pressure
- Ensure you are able to multi skill between tasks

**Requirements**:

- Previous experience in customer service is preferred but not required
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

We offer competitive compensation, including benefits such as 25 days holiday + bank holidays per year, with an option to purchase additional holidays if desired, company events, pension, 2 x salary life assurance.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: From £23,809.50 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Sick pay

Work Location: In person



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