Bank Administration Support

We are currently recruiting Bank Administrators who are looking for the ability to work flexibly or to work some additional hours within our Access Team, where you will be working within a Trust that is rated outstanding for its care and delivers the best patient experience in the NHS (according to the Adult In-Patient Surgery).

Our Access Team ensure that patient appointments are booked according to Consultant protocols and booking policies and procedures, dealing with enquiries from patients and other administrative functions within the Access Team.

The Access Team oversees a variety of different admin areas, including Outpatient and Inpatient Booking, Radiology Booking, Reception Team, Library and Scanning Team, Medical Secretaries, Montgomery Unit and Validation Team.

We are looking for an adaptable member of staff who can work flexibly and support across the different areas as required.

The postholder will support ensuring that patients appointments are booked according to the Consultants protocols and booking policies and procedures; deal with enquiries from patients and ensure medical case notes are available as required. Key working relationships will include Access Appointments & Admissions staff, medical and
nursing staff, X Ray, Pre op staff, Records staff at other Hospitals and GP Practices.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role and have a range of fantastic staff benefits on offer to everyone who joins RJAH.

DUTIES AND RESPONSIBILITIES

Key Tasks Precise roles within the Department will vary but will include some or all of the following:
1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner.

2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements.

3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to:
i) Record and amend details of patients accurately on PAS
ii) Book outpatient appointments and generate confirmation letters
iii) Cancel and reschedule clinic appointments as requested by patients or consultant staff.

4) Prepare all necessary paperwork for outpatient clinics.

5) Send appropriate paperwork to patients relating to appointments.

6) Answer routine telephone enquiries from patients and other members of staff.

7) Contact patients by telephone to book or confirm appointments.

8) Maintain confidentiality at all times.

9) Report problems to appropriate supervisor.

10) Ensure that medical case notes are kept in good order and up to date.

11) Pull medical case notes from case note library and file case notes into the library accurately.

12) Copy and distribute paperwork as necessary to support the functioning of the department.

13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include:
i) Providing cross cover within the department
ii) Providing support to others within the department
iii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader.

14) Ensure commitment to maintaining a quality of service to the clinical departments supported.