Monitoring Officer

1 week ago

Kingston upon Hull, United Kingdom OCS Group Full time

**About The Company**:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Public Sector FM business division that provides Cleaning, Catering, Facilities Management, Hard Services, Pest Control and Security services to a wide range of prestigious clients, within the Healthcare market.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

**About The Role**:
**Shift Pattern: Flexible 8 hour shifts Monday to Friday**
***
**Hours Per Week: 37.5**

As a Monitoring Officer in the public sector, you’ll be responsible for keeping a close eye on various service areas like Domestic Services, Portering, Linen, Waste Management, Catering, and Helpdesk Standards. You’ll document and report on performance levels, escalating any potential issues. This role requires strong organizational skills, attention to detail, and effective communication to ensure high standards are maintained.

**As part of your role, your key responsibilities will include, but are not limited to**:

- To monitor, document and accurately report on performance levels of each of the following areas: Domestic Services, Portering, Linen, Waste Management, Catering, Helpdesk Standards, ensuring any potential failures of performance are escalated and recorded accordingly.
- To liaise with the client across the Trust, including, Patient representatives, Nursing staff, Matrons, Managers to ensure full consultation and views are sought regarding the Facilities services.
- Support with the annual 'Patient Lead Assessments of the Care Environment' inspections across the Trust, ensuring the standards laid out in the PLACE documents are completed.
- Undertake scheduled audits covering OCS services across the Trust. This includes but not limited to Maintenance, Portering, Domestic Services, Linen, Waste management, Catering and Telecommunications.
- To monitor against the National Standards of Cleaning 2021 and ensure all areas are performing against the Functional Risk Categories.
- Must have Right to Work in the UK.
- NVQ in Administration or similar.
- IOSH / NEBOSH or prepared to study for within 3 months joining.
- ILM 2 Supervisory Studies or prepared to study for within 3 months joining.
- Need knowledge or understanding of mental health services or similar.
- Experience of working at a Management level within Estates & Facilities Management Environment.

**How to Apply**:

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