Query Resolution Assistant

2 weeks ago


Middlesbrough, United Kingdom Cleveland Cable Co Ltd Full time

Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.

Due to development within the team we are looking for a Credit Control Administrator/ Jnr Credit Controller to join our expanding busy Credit Control Team in Middlesbrough.

**Overview** (Purpose of the Role)

To provide timely and accurate administrative support to the Credit Control department. Aid cash collections by assisting with the recording and processing of queries and disputes.To protect the integrity of the customer database by ensuring that records are accurately maintained.To promote and maintain strong business relationships conductive to achieving best outcomes.

**Key Responsibilities** (may include some or all of the following)
- Record full details of all disputes and forward for onward investigation and resolution as required.
- Record full details of all GRF's and forward for onward investigation and resolution as required.
- Escalate unresolved Queries/GRF's etc as appropriate through Team Leader for further input/action
- Raise Credit Note Batches & pass to Sales for sign off/approval

*Maintain the log of Queries outside of the GRF process, sending weekly reports of outstanding queries to each Branch and escalating outstanding at 60 days through Team Leader for further actions/chases
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
- Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Leader and Manager and offering suggestions and ideas for improvement
- Assist in other areas as required

**Key Skills / Attributes**
- Team player - able to work independently and with others to achieve common goals and targets
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment
- Strong customer service skills
- Ability to meet deadlines without compromising accuracy
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)

Salary is dependent on experience and negotiable.

Pay: From £23,112.05 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Experience**:

- Query Resolution Assistant: 2 years (preferred)

Work Location: In person



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