Operations Manager

6 days ago

Colchester, United Kingdom Lighthouse Personnel LTD Full time

_'Recruiting for your future success’_

Our client is a Commercial Insurance specialist based in central Colchester who are proud of their values. Their philosophy is:

- They are open and honest - and treat customers fairly.
- They advise customers on what insurance products they might think the want or need - but it is always the customer’s choice.
- They make and fulfil their promises. They are 100% committed.
- Their processes aim to be as hassle-free as possible and offer flexibility for customers. They are there to take the pain away from buying insurance.
- They care about one another and help and support each other to develop, grow and succeed.

Due to exciting growth, they are seeking a likeminded individual to join them as an **Operations Manager** based at their Colchester office.

**Operations Manager**

**£50-65k DOE** | Flexible Working (Mon-Fri) | Commercial Insurance | Team/Operations Management | Working Closely with CEO | Compliance/Client Retention/Back Office Operations

The role of the **Operations Manager**is to support the CEO with the day-to-day management of the operational side of the business. This will include (but is not limited to) compliance, quality assurance of sales, client retention, managingstaff, organising remote back-office function.

**Duties (include but are not limited to)**:

- Day-to-day operational management of the business (including management of staff)
- Review and develop client retention strategy, ensuring renewal targets are exceeded
- Working closely with the Claims, Sales, Underwriting and Account Handling teams to ensure all strive for best practice with compliance and FCA regulations
- Develop and regularly review the overseas support function of the business
- Proactively engage with colleagues to support the development of this innovative business
- Ensure all duties are carried out in accordance with company procedures and FCA regulations
- Support the HR and recruitment function of new and existing employees, including staff training and development
- Working closely with the CEO to innovate, and streamline processes

**Person Specification**:

- 3 years plus management experience within insurance
- A strong knowledge of working within FCA regulations
- Good level of education with professional qualification or an enthusiasm to gain them
- Flexibility in your approach to work
- A personable team-player, confident and building effective relationships
- Ability to multi-task on a large scale whilst maintaining quality
- A competent user of technology who embraces change
- CII qualifications to the appropriate level or willingness to undertake them.
- Use of Acturis platform beneficial

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all beexplained on initial contact.

Lighthouse Personnel Ltd are a Recruitment Agency working on behalf of a client.

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