Lettings Consultant

**Job title: Lettings Consultant**
**Location: Ealing base (W5 5TL) covering Bromley patch**
**Salary: £34,285 - £41,503**
**Permanent: Full Time, 35 hours per week across Mon-Fri**

**About A2Dominion**
We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers.

**Key Responsibilities**
- Complete and assist colleagues with all admin relating to the relet process.
- Allocate and offer homes in accordance with policies, procedures, and nomination agreements.
- Assess potential tenants in terms of suitability and affordability.
- Reject potential tenants where a clear risk is identified (in terms of suitability and affordability).
- Organise viewings for all prospective tenants.
- Organise and attend viewings for all prospective tenants.
- Prepare all paperwork and conduct the tenancy sign-up meeting in accordance with policies and procedures (virtually or in person).
- Maintain accurate records and database information for all aspects of the void process.
- Establish and develop effective working relationships with both internal and external stakeholders of A2Dominion.
- Assist other Lettings Teams, to cover re-let patches whilst other Lettings Consultants are on leave and other roles as required.
- Responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, Local Authorities, and void contractors as required.

**More about you**:

- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Experience of working in a customer focused environment
- Experience working with allocations and lettings service.
- Knowledge of Government legislation of homelessness and lettings.
- Knowledge of Choice Based Lettings
- Knowledge of the technical aspects of void maintenance.
- Experience of working to deadlines
- Responsive to change.
- **Full UK driving licence including the use of own motor vehicle.**

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

**Choosing us is easy**
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

**A2Dominion are proud to be a family friendly employer**
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”