Dealer Administrator

5 days ago

Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Here at CarFinance 247 we are currently recruiting for a Dealer Administrator to join our team. The Dealer Administrator is responsible for answering inbound calls and making outbound calls to the Dealerships, providing a high quality of customer service and support. As the Dealer Administrator, you will administer all aspects of the dealership set up process and enhance the relationships between our sales and support functions.

**Responsibilities for the Dealer Administrator**:

- Conduct yourself in a manner that upholds and promotes the CarFinance 247 guiding principles and behaviours.
- Ensure that our dealers experience a high level of service and support from CarFinance 247 by supporting the full dealer journey - including all aspects of Dealer Setup, Dealer Reviews and Car Search administration.
- Handle account queries from dealerships around Billing and any related Credit Control administration as required.
- Monitor Dealer Setup requests and work to business SLA’s when setting up new dealers.
- Support the relationship between CF247 and our dealers, working with Dealer Sales and support functions as necessary.
- Organise your workload in an effective way and manage your time efficiently to be as productive as possible.
- Actively contribute to your team in a positive way, inspiring and encouraging each other towards team targets.
- Achieve linking targets by taking ownership of dealer accounts and contacting dealers to confirm referrals or respond to queries where required.
- Answer inbound calls from our dealers and internal departments within CarFinance 247.
- Make outbound calls to dealers.
- Log all dealer interactions using our CRM systems.
- Cleanse the dealer database.

**About You**:

- Experience in a telephony based role and delivering a high level of service.
- Excellent verbal and written communication skills.
- Strong ability to prioritise workload and use initiative.
- Conscientious and able to work with attention to detail.

**About Us**:
CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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