Head of Performance

**Head of Performance & Quality - 65317**
**£56,082 - £66,100**
**London**:
**Overview of the job**

The job is to ensure the performance and delivery of the organisation to the targets of the NPS Division, including through development of quality of operational practice.

**Summary**

The PQM role is to ensure performance and delivery to targets of NPS Division. Managing a team of staff to work alongside LDU clusters to support them in achieving agreed performance. This includes:

- Ensuring that the work of the NPS Division is being delivered in accordance with agreed national service delivery indicators and specifications
- Identifying good practice within the NPS Division and sharing that across all teams and promoting that practice more widely within the NPS
- Identifying areas of performance that require improvement and producing and managing quality improvement programme for the Division
- Working with and supporting other senior managers; identifying local performance and quality issues and opportunities and linking in to NOMS priorities.
- Putting in place Divisional improvement initiatives to address opportunities for performance improvement including making changes to local policy and procedure to enable working practice to support good performance
- Working with other divisional Performance and Quality Managers within the NPS to share best practice and maximise improvements in quality and performance

Lead on performance initiatives and run pilots for the benefit of NPS service delivery. Hold the budget for performance initiatives and delivery the analysis to support the conclusions and recommendations.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:
**Support Service Delivery Quality Improvement and Practice Development**
- Provide leadership and guidance for delivery of effective practices across the NPS Division
- Gain support for organisational vision and strategies as regards quality improvement within the division and with external partners and stakeholders
- Take lead responsibility within the Division for ensuring that the systems are in place for reviewing and assessing effective practice
- Be responsible within the Division for delivering practice development
- Work with NOMS/NPS training and OD to design practice development opportunities
- Promote a culture of innovation and continuous improvement

**Performance management within the Division**
- Be responsible for performance management of LDU clusters within the division
- Identify opportunities for performance improvement and analysing trends within the division
- Work alongside LDU Cluster managers to establish performance plans and monitor their effectiveness
- Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives

**Manage Quality**
- Manage continuous quality improvement
- Monitor external markets, practice, trends and development to ensure best practice internally
- Manage compliance with quality systems

**Develop Team and Partnership Working**
- Be responsible for establishing effective working relationships with other divisional managers and across the wider NPS directorate
- Write reports for senior management to advise on contract performance and provide cost analysis where required
- Provide information to colleagues where required
- Develop a performance and quality-focused organisation

**Plan and organise**
- Plan and attend SLA review meetings to lead on discussions around performance, challenging issues where necessary and making recommendations for improvement.
- Manage action logs where appropriate
- Lead monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
- Plan, implement and manage the sharing of knowledge and good practice to inform the continual improvement of service delivery

**Effectively Manage and Develop staff**
- Manage and develop staff
- Demonstrate leadership skills in dealing with staff
- Address poor performance
- Provide effective supervision/coaching/appraisal
- Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity
- Resolve capability/grievance/harassment/complaints in accordance with organisational policies
- Address conduct issues and resolve conflict
- Implement human resource policies

**Use communication effectively**
- Providing information, feedback and advice
- Influencing and persuading
- Chair and participate in meeting including where appropriate
- Using appropriate skills, styles and approaches

**Enhance your own performance**
- Manage own resources and professional development

**Use information to take critical decisions**
- Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
- Develop and utilise data to identify trends and take appropriate action to maintain and