Customer Service and Sales Assistant

**Customer Service and Sales Assistant**

**Location**: Edinburgh

Are you a confident communicator who thrives in fast-paced environments?

Do you enjoy helping others and want to turn your people skills into sales success while making a real social impact?

Our client in Edinburgh is seeking a motivated and outgoing Customer Service and Sales Assistant to join their growing team and represent some of the UK’s most respected charities through face-to-face promotional campaigns.

This role is a fantastic opportunity for individuals who are passionate about sales and purpose-driven work. You’ll engage directly with members of the public, building rapport and turning conversations into long-term support for causes that change lives. Whether you’re new to sales or looking to take your experience to the next level, full training is provided and your success will be rewarded with uncapped commission and real opportunities for progression.

**Key Responsibilities**:
**Public Engagement & Outreach**:
Confidently approach and engage members of the public in high-footfall areas such as stores, shopping centres, train stations, high streets, and events. Your role is to initiate conversation, spark interest, and create a memorable first impression that connects people emotionally to the charity’s cause.

**Sales Conversion**:
Use your communication and persuasion skills to explain the benefits of regular giving and close the sale by securing new, long-term donors. This is a highly interactive role where success is measured by your ability to inspire and convert interest into action.

**Tailored Messaging**:
Adapt your conversations and pitch based on the audience, using empathy, emotional intelligence, and an understanding of the charity’s mission to create a compelling and relevant message for each individual.

**Customer Service & Support**:
Deliver an exceptional customer experience by answering questions, addressing concerns, and providing reassurance. You’ll ensure every potential donor feels valued, heard, and appreciated throughout the interaction.

**Campaign Representation**:
Act as the face of the charity - upholding high standards of professionalism, trust, and enthusiasm. No matter the charity, you'll represent the organisation's core values with integrity.

**Achieving Sales Targets**:
Work towards daily and weekly sales goals, with clear KPIs and bonus incentives. Your performance directly influences your earnings through an uncapped commission structure with competitive On-Target Earnings (OTE) pay.

**Team Collaboration**:
Be part of a dynamic, energetic sales team where success is celebrated and knowledge is shared. You’ll take part in team briefings, skill-building sessions, and collaborative target setting.

**What We’re Looking For**:
We’re looking for confident, approachable, and driven individuals who have a passion for both people and performance. You may have experience in customer service, telesales, or fundraising - or perhaps you’re just starting out and ready to launch a career in sales. What matters most is your energy, resilience, and motivation to achieve results. If you love striking up conversations, building rapport quickly, and working toward ambitious goals, you’ll thrive in this role.

**What We Offer**:
This is a performance-based role offering On-Target Earnings (OTE) with uncapped commissions paid weekly, giving you the ability to increase your income through hard work and dedication. You'll receive comprehensive training in sales techniques, and communication strategies - all delivered by experienced mentors who will support your development every step of the way.

As part of a passionate and supportive team, you’ll have access to career advancement opportunities, with a clear path into team leadership, management, or training roles for those who consistently perform. Most importantly, you’ll be doing work that makes a real difference every day.

Pay: From £650.00 per week

Additional pay:

- Commission pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person