Business Innovation and Customer Experience Delivery

Job Overview

If you are innovative, strategic, and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for someone to take the role of Business Innovation and Customer Experience Delivery and join our team in Newcastle. It’s the perfect opportunity to take the next step in your career while supporting our NHS

If you have great presentation and communication skills and enjoy developing new ideas, you have what this role needs You will join the Business Innovation and Customer Experience Team, working to identify and deliver Business Innovation and Customer Experience within the NHSBSA and wider system. You will be responsible for identifying and using a wide variety of data to inform the team’s work across the NHSBSA and ensuring all innovation and change programmes have robust performance and benefits identified. You will need to be insightful, determined, and committed to continuous improvement

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

Main duties of the job
- Supporting the implementation of the NHSBSA compelling vision, strategy and strategic ambitions.
- Identifying and using a variety of data, insights and information to inform Business Innovation and Customer Experience working with colleagues across the NHSBSA and wider system. Using industry and market knowledge to build up a comprehensive understanding of innovation and customer experience opportunities.
- Working with MIT, Performance and Benefits to ensure all innovation and change programmes have robust performance and benefits identified and clear milestones to support business proposals, change activities and business cases.
- Developing professional business relationships with internal and external stakeholders to enable the NHSBSA to better understand their needs and be able to deliver on stakeholder expectation, and, or expectation to be managed.
- Weighing up data from multiple sources, bringing in an expert for support where necessary. Supporting the development of strong and robust proposals for change activities and business cases. Presenting them with confidence and conviction to a wide range of stakeholder groups.

Working for your Organisation

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
1. Supporting the implementation of the NHSBSA compelling vision, strategy and strategic ambitions

2. Identifying and using a wide variety of data, insights and information to inform Business Innovation and Customer Experience working
with colleagues across the NHSBSA and wider system. Using industry and market knowledge build up a comprehensive understanding of innovation and customer experience opportunities.

3. Working with NHSBSA MIT, Performance and Benefits teams ensures all innovation and change programmes have robust performance and benefits identified and clear milestones to support business proposals, change activities and business cases.

4. Having excellent presentation skills being able to communicate and engage with a wide range of Clients, Commissioners and Users in a manner and language that they understand.

5. Developing professional business relationships with internal and external stakeholders to enable the NHSBSA to better understand their needs and be able to deliver on stakeholder expectation, and, or expectation to be managed.

6. Actively demonstrate and bring to life NHSBSA, Vision, purpose and values.

7. Weighing up data from multiple sources, bringing in an expert for support where necessary. Supporting the development of strong and
robust proposals for change activities and business cases. Presenting them with confidence and conviction to a wide range of
stakeholder groups.

8. Supporting and oversees the definitio