Digital Trading Coordinator

**Our Role**:
To ensure the website reflects and enhances The White Company brand values.

The key deliverables of this job role are:

- Ensure excellent website standards are maintained at all times
- Working with the Digital Trading Assistant Manager (Digital TAM) to ensure that Category launches/campaigns are reflected online
- Support the Digital TAM through sales and stock reporting
- Awareness and communication of relevant competitor activity

**What you'll be doing**:
Daily running of site
- Awareness of the online shopping environment and competitor activity. Regular feedback on what is happening with the competition
- Report and feedback any availability issues to the Digital TAM
- Ensure excellent site standards are maintained at all times, in particular the use of banners, links, asset availability and landing page CTAs
- Ensuring the customer journey is logical for ease of shopping and the top nav is optimised
- Ensure the taxonomy is correct and changes are communicated to the Content team
- Ensure product flags are updated and reflect current trading at all times, including bestselling, new arrivals, stock availability, product banners, online exclusives
- Ensure that products are launched on the website on time
- Ensure that page rankings, facets and product boosting are optimised at all times
- Ensure that landing pages are updated regularly
- Understand what customers are looking for via click map and internal search terms and take action based on guidance from the Digital TAM
- Manage ‘new in’ and the setting up of seasonal categories
- Manage any URL re-directs and support the Marketing team to ensure site is SEO optimised
- Ensure any B&M promotions/markdowns are executed correctly online
- React to B&M requests to either reinstate products previously removed from the site or take products down
- Work with the Content Coordinators to ensure products are ranged correctly online and set up is completed within the critical path

Supporting the Digital Trading Assistant Manager (Digital TAM)
- Monitoring and analysing sales to aid decisions made by the Digital TAM, including highlights, lowlights and bestsellers
- Support the Digital TAM in the creation of weekly trading documentation
- With clear guidance from the Digital TAM for each key launch/campaign, ensure the category strategy is reflected online
- Creation of briefs incorporating Content and Merchandising requirements to Production teams

Key Measures/KPI’s
- Sales against operating plan
- Site Standards
- Support for the Digital TAM

**What we’ll offer you**:
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- Discount -Up to 50% discount and access to regular Sample Sales
- Holiday - 23 days rising to 25 with length of service
- Holiday Buy - opportunity to buy up to 5 days holiday
- Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
- Bonus** - **In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
- Perkplace Benefits Platform** -** offering a variety of discounts across well-being and lifestyle
- Wagestream Money Management app** -** access to Wagestream gives you power over your pay and supports financial wellbeing
- Continued Development - We offer structured support from our own in-house Learning and Development Hub
- Life Assurance

Additional Benefits
- Fruit basket daily
- Tea and coffee provided
- Working from Home - option to work from home on Mondays and Fridays
- Social - Christmas party/social events throughout the year
- Seasonal Sample Sales
- Volunteer Day - with a charity of your choice
- Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

**Our Equality Diversity and Inclusion statement of commitment**:
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

**Our Sustainability statement of commitment**:
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.