Medical Administrator

7 days ago


Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

Patient and Community Services Participating in face-to-face contact with patients and visitors Welcoming patients and communicating with members of the practice team. Handling completed repeat prescriptions to patient and checking names and address. Processing appointment requests for future appointments from patients by telephone and in person. Dealing with visit requests and liaise with GP and patient.

All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately, when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training, as a minimum annually Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.


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