Customer Experience Advisor

4 days ago

Doncaster, United Kingdom Polypipe Full time

**Polypipe Building Products** are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

We currently have an exciting opportunity for a Customer Experience Advisor to join our company and work at our Broomhouse Lane site.

**_This is a temporary fixed term contract for 18 months._**

**Role**: The Customer Experience Advisor will ensure that all Customers are given the highest possible Customer Service and Support**.**

**Responsibilities**:

- To be the initial point of contact for all Customers, providing exceptional levels of service and support
- Providing effective points of communication and clarity for all internal and external Customers
- Understanding and striving to meet or exceed KPI’s and SLA’s - maintaining the highest levels of service and support possible
- Be professional in approach at all times, with all Customers, both internal and external
- Ensure that Customer commitments are met at all times, and where issues arise, ensure that all parties are fully informed and communicated with
- Processing Orders using IFS
- Accessing the main mailbox - keeping it clear and understanding the urgency to clear the box effectively throughout the day
- Contact Customers when required relating to product changes or order queries as they arise

**Requirements**:

- You should have at least 5 GCSEs Grade C or above, including Maths & English or equivalent
- Excellent customer service skills
- Goal focused to achieve team and individual targets, KPI’s and SLA’s
- Ability to work effectively under pressure
- Ability to work well as a Team and independently and be flexible
- Detail orientated with a logical approach
- Strong verbal and written communication skills
- Previous customer service experience desirable
- Ability to demonstrate customer care skills whilst being assertive when necessary

**Hours of work**: Monday - Friday 09:00 - 17:00

**Job Types**: Full-time, Temporary contract
Contract length: 18 months

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Doncaster, DN12 1ES: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

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