Financial Customer Service Advisor

2 weeks ago


Cardiff, United Kingdom Candidate Source Ltd Full time

This is a great opportunity to join the sector, and further your experience in customer services with the possibility of further progression.
Equipment and paid training will be provided for this role and after your first 6 months on project your day rate will increase to £105 per day.
**As a Financial Customer Service Advisor, you will**:

- Manage inbound calls to discuss any question or queries they may have relating to their account.
- Spotting potential complex queries / complaints and handing off to other members of the team.
- Provide a clear and efficient response within company guidelines and always putting the customer first.
- Updating the client database with all key information required from the call.
- Working to client and regulatory policies and procedures at all times.
- Handling up to 20 - 25 calls a day.

**We are looking for a Financial Customer Service Advisor who has the following skills and experiences**:

- Excellent communication skills, to include fluent English both written and verbal.
- Excellent interpersonal skills and empathy to really connect with everyone and make a positive experience on each interaction.
- Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
- Flexible and dedicated with the desire to succeed.

This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some customer service experience.
Please note that if you are offered a position, we are required to complete a Criminal Records Bureau check for this project and credit check.



  • Cardiff, United Kingdom Candidate Source Ltd Full time

    The role of Customer Service Advisor will be working in a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls from existing customers and preforming administrative activities. Please note you will notbe making any cold calls or required to cross or up sell any products at any time. This is a great...


  • Cardiff, United Kingdom Allen & Harris Full time

    **Allen & Harris**is seeking an experienced**Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Cardiff.As our Customer Service Advisor, you will provide property management and tenancyadministration support services to branches, landlords, and tenants. We offer a clear, defined career path, support to study for...


  • Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...


  • Cardiff, United Kingdom StepChange Debt Charity Full time

    This role is known internally as "Debt Advisor." Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isn't your typical contact centre role. Debt advisors need to think on their feet and adapt to the diverse situations they're presented with. Some...


  • Cardiff, United Kingdom StepChange Debt Charity Full time

    Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isn't your typical contact centre role. Debt advisors need to think on their feet and adapt to the diverse situations they're presented with. Some calls are challenging, but they also give people...


  • Cardiff, United Kingdom National Express Full time

    We have a fantastic **Full time **opportunity for a Customer Service Advisor to join our team at **Cardiff Coach Station.** This full time role will be working **onsite at Cardiff Coach Station, 4 days a week, including alternate weekends,** between the hours **07:00 am to 19:00 pm.** As a **Customer Service Advisor** you will use your customer service...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor** Brook Street is looking for a confident and dedicated Customer Service Advisor to join an excellent organisation on a temporary basis. There is an opportunity to be made a permanent member of staff If offered a permanent role it will involve weekend work on a rota basis therefore you must be flexible with your working...


  • Cardiff, United Kingdom Experis UK Full time

    Service Advisor Location: Cardiff Salary £28,000-£29,500 basic (DOE & accreditation) OTE: Additional £5,000 (CX + service plan bonus) The Role A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and...


  • Cardiff, United Kingdom Adecco Full time

    Job Title: Customer Service Advisor Contract Type: Temporary - Ongoing Salary: £14.12 per hour Working Pattern: Full Time Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £14.12. As a...


  • Cardiff, United Kingdom Circle Up Full time

    **Customer Service Advisor - Immediate Start** **Cardiff** You may already be a Customer Service Advisor, Call Centre Advisor, or involved in a sales role - B2B, B2C, inbound or outboundbut are you looking for a role with more rewards for achieving your KPIs? If you have great Customer Service skills and can achieve success through great service, we'd...