Customer Service Advisor

7 days ago

Cardiff, United Kingdom National Express Full time

We have a fantastic **Full time **opportunity for a Customer Service Advisor to join our team at **Cardiff Coach Station.**

This full time role will be working **onsite at Cardiff Coach Station, 4 days a week, including alternate weekends,** between the hours **07:00 am to 19:00 pm.**

As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.

Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.

Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.

**What you'll do...**
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
- Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
- Promote a cohesive, empowered and engaged working environment
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank

**What we offer in return for your hard work and commitment**
- 22 paid days annual leave [Pro Rata]
- Free Coach travel for yourself
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
- 50% discount for friends and family on full fares on our coach services
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

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