Temporary Accommodation Officer

2 weeks ago

London, United Kingdom Service Care Solutions - Housing Full time

**Job Title: Temporary Accommodation Officer**
**Type: 4 months Temp ongoing**

**Hours: 36**
**Location: Lewisham**
**DBS: Basic**
**Purpose of the Role**
**Main Responsibilities**
- Proactively provide a comprehensive housing management service for temporary accommodation residents within procedural guidelines, standards, and timescales
- Ensure that individual performance targets on a range of housing management and customer service standards are met and work collaboratively with colleagues to ensure team targets are met
- Identify and record details of vulnerable residents, ensure safeguarding concerns are acted upon, and signpost residents for support as required
- Work collaboratively with other departments, partner, and stakeholders to ensure multi agency responses to complex cases
- Attend Court hearings and evictions, completing an inventory of goods, serving Tort Notices, and arranging for removal and storage of goods when necessary
- Liaise with the Health and Safety Team, landlords, tenants, and contractors, to ensure gas safety inspections and certificates are arranged in accordance with relevant legislation
- Carry out inspections of properties and communal areas in a lone working capacity, identifying and reporting repairs or concerns
- Respond to correspondence and complaints and provide drafts for member's enquiries in an effective manner and meet the standards of customer care expected by all Lewisham Homes staff

**Requirements**:

- Working knowledge of the housing legislation relevant to this role
- Experience of working in a customer focused environment
- Understanding of the current challenges faces in social housing, particularly in relation to homelessness
- Experience of multi-agency working to support customers to solve problems
- Experience of managing conflict with challenging customers and service users
- A good level of general education including Grade C or above in GCSE English and Maths

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
f you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to

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