Paralegal/file Handler

2 weeks ago


Lostock, United Kingdom Keoghs LLP Full time

**Paralegal/File Handler**

To take responsibility for pre-litigation elements of the recovery process maximising the financial recovery to the Client.

**Key Accountabilities**
- Reviewing, reporting and setting reserves and strategy on new instructions including identifying any technical issues with the file and handling appropriately.
- Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved.
- Completing/instructing investigations into liability and quantum
- Carrying out quantum and liability negotiations by telephone and following up in writing where necessary.
- Effective use of the case management system to ensure:

- Reserving and all other key information is accurate and updated in a timely manner.
- Critical dates are met
- All actions/strategies are documented by way of a file note
- All documents in the history are clearly labelled.
- Delivering quality work, as a minimum meeting audit benchmark standards.
- Driving own personal development.
- Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral

**Work Hours**

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

**Essential Skills and Attributes**:

- Good knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
- Experience of working in a legal environment.
- Preferably experience of quantum negotiations.
- Demonstrate experience of and the ability to:

- Work to set deadlines.
- Deal with calls and enquiries from customers, suppliers and/or the public
- Organise and prioritise their workload
- Work as part of a team
- IT literate: proficient in use of Microsoft Office packages (Excel and Word)
- Excellent listening and verbal communication skills
- Ability to remain calm under pressure
- Ability to take constructive feedback and set personal goals for continuous improvement.

**Soft Skills**
- Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
- Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
- Planning & Organisation - ability to structure, manage and prioritise workload accordingly
- Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service
- Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

**Values**

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve


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