Commercial Manager

At M&G our vision is**:to become the best loved and most successful savings and investment business **and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
**What you can expect from us**:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- **Challenge Your Limits** by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- **Support Your Aspirations** with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- **Value Your Input **whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- **Balance Your Life** through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

**How do we support our employees**:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
**The Role**
The role of the Heritage Propositions team is to make sure that our propositions remain appropriate for their target market and deliver the promised outcomes throughout the lifetime of the customer relationship. In order to do that we need to understand anddeliver all product promises to customers in line with legislative and regulatory requirements.
This is a great opportunity to play a key role in helping our Heritage customers to ensure they are achieving a good customer outcomes and ensuring regulatory expectations are being met. We are seeking a high performing product/commercial manager with experienceof managing and reviewing existing propositions.
You will be part of the Conduct & Enablement Team which is responsible for ensures that our Heritage Propositions are operating within M&G Prudential's Conduct Risk appetite, including responsibility for the design and delivery of product review activitiesacross Heritage Propositions.
You will support a number of key strategic projects while also being involved in the completion of proposition reviews and supporting M&G's transformation activity.
**Key Work Level Accountabilities**
Manager or Expert:

- For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders.
- Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk.
- Manages conflicts that may impact delivery.
- Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture.
- Identifies and anticipates need for changes to continuously improve quality and efficiency of output.
- Manages resources and risks using expert judgment, know-how and experience.

**Key Responsibilities for this role**:

- Preparing and completing product reviews in line with the existing review schedule and methodology
- Undertaking analysis on a range of product data, using your product experience to interpret this information and present this in a way that informs the end reader.
- Reporting on gaps or issues that have been identified in order to ensure delivery of good customer and business outcomes.
- Identifying and proposing enhancements to our Heritage product range to improve customer outcomes
- Providing input and support to existing transformation activity on behalf of the Heritage Propositions area

We live by four behaviours at M&G and we ask all our employees to:

- **Inspire Others** - Support and encourage each other, creating an environment where everyone can contribute and succeed
- **Embrace Change** - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- **Deliver Results**:

- Focus on outcomes, set high standards and deliver with energy and determination
- **Keep it Simple** - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things