Soft Services Hub Driver

**About The Role**:
**Purpose**

Responsible for the operational support of the Cleaning Team and Catering Team and all soft services, delivering excellent Customer Service by ensuring all requests from users within the ELFT (all sites) are executed in timely, accurate and professional manner; within the agreed service level requirements.

To support the Soft Services Facilities Manager and Supervisor to support resources across the site from the Hub. These duties may be carried out in patient and non-patient environments.

**Main Duties and Responsibilities**
- To ensure legal compliance of the vehicle and its use.
- Carry out Driver Daily Walk Checks in accordance with the Vehicle & Driver Training provided.
- Ensure the vehicle is clean, roadworthy, and safe to drive at all times and anomalies escalated.
- Ensure a flexible approach to deliver service levels across all sites to meets its contractual requirement.
- Ensure, as a representative of OCS, you present yourself in a manner which reflects our high standard of service.
- Develop good working practices and relationships to support staff. To include engagement, motivation, safety, and general welfare of the staff and products.
- Collate and coordinate the information required for Soft Services Team Leaders, ensure the information is provided in a timely manner.
- Enthusiastically support, actively promote, and demonstrate superior Customer Service in accordance with the department and company standard.
- Be responsible and accountable for overall day to day operations of the Hub support & transport function.
- Ensure that all comments/complaints are reported to the Soft Services Facilities Management team in a timely manner.
- Attend training or meetings required by your line manager.
- Ensure the Health, Safety and Welfare of yourself, colleagues, and products you encounter, in accordance with your training.
- Develop and maintain effective working relationships with the Trust and colleagues, adhering to all current policies.
- Complying with agreed work schedules and using appropriate methods of work, ensuring any service level agreement and quality standards are met in line with the Company and Trust policies
- Cover or support all OCS business activities as requested by your line manager
- Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff training and development.
- Work alongside HR & Training Manager to ensure any changes or developments which will enhance the staff development are met. Ensure the mandatory training is completed in a timely manner.
- Support our Social Values and actively participate in community engagement
- Adhere to all policies and processes pertaining to OCS staff
- Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas.

**About Us**:
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.