Customer Service Executive

1 week ago

Newcastle upon Tyne, United Kingdom Handbag Clinic Ltd Full time

Looking for a role within fashion outside of London or an opportunity to join a fast-growing business with great career progression opportunities?

Newcastle hosts the world’s leading authority in Luxury Preloved handbags: The Handbag Clinic,

**OUR PURPOSE**

To prolong the life cycle of all handbags lovingly and expertly. In doing so, we nurture sustainability, whilst proudly acting as a gatekeeper and guard on the luxury handbag market.

Do you feel you have what it takes to undertake this exciting opportunity and work on the frontline of Customer Service, working on bespoke projects to improve customer service software, systems and work towards building your own team?

**WHAT WE DO**

As our name suggests, we specialise in handbags Offering in-house Restoration to luxury fashion accessories and also a pre-owned sale platform, we are unique in that, we offer both of these flourishing services under one market leading brand.

**JOB ROLE**

Permanent Full Time Position Mon
- Friday 9-5:30 (Exc Bank Holidays)

**REQUIREMENTS**

We are a vibrant team, building a progressive environment that encourages creativity, inclusivity, and a strong sense of community.

**Essential**:

- Proven experience in Customer Service position delivering confident customer care
- Ability to build rapport using different channels
- Genuine desire to help people and show empathy in challenging situations
- Understanding the role customer care plays in any business and the importance this has to a company’s growth
- Excellent and proven telephone manner
- An awareness of mainstream luxury brands and genuine interest in sustainable fashion
- Warm and friendly demeanour, who is passionate in being part of a thriving team
- Educated to GCSE level with at least 5 A*-C including Maths and English

**Desirable**:

- Knowledge of the Zendesk platform
- Forthcoming
- Confident
- Able to work to deadlines
- Work well under time pressures
- Work well independently and in a team
- Have an enthusiasm for luxury fashion
- Strong attention to detail
- Organised

Full UK Driving Licence is desirable due to remote Head Office location.

**COMPETITIVE BENEFITS**
- Due to being a fast-growing business we are committed to progressing our team, to ensure equal career growth opportunities.
- Competitive salary with potential of earning more with proven dedication to the role and succession.
- 20 days annual leave per annum excluding bank holidays
- A great company culture where staff are valued and work in an open and friendly environment
- A dedicated team in house to focus on staff wellbeing and staff welcomed to have their say via appropriate channels.
- Staff Discount on our range of preloved designer handbags.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- telephone customer service: 2 years (preferred)

Work Location: One location

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