Customer Support Executive
2 weeks ago
As a Customer Support Executive, in your hands, we’ll surpass the expectations of our retail partners and customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.
Our Customer Support Executives provide a best in class service to help our business to achieve zero distance to our customers. You’ll be responsible for supporting the smooth flow of the customer journey from order to receipt of goods for our Built-In products across our Kitchen and contracts channels.
Working with the Customer Support Manager, you’ll be a proactive Customer Support Executive who has demonstrable experience of managing internal and external stakeholder relationships. Your fantastic customer support skills, gained in a fast-moving environment, will help ensure smooth business operations.
You’ll have day to day oversight of all aspects of customer management including the order and invoicing process and you’ll work closely with other departments such as OTD (Order to Delivery), Finance and the Credit Management teams to ensure deliveries are optimized and credit risk is minimized.
You’ll be based out of our fantastic Birchwood park office (WA3 6XG) but you’ll also have the opportunity to work from home 40% of the time.
**Benefits**:
- Customer Support Executive salary up to £26,000 depending on experience
- Hybrid working
- Enhanced family leave policies
- Up to 6% pension contribution
- Enhanced sick pay policy
- 4 x Life Assurance
- Training support schemes to aid your development
- 25 days’ holiday + statutory
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts
- Dress down Friday
- Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport links.
In addition, you’ll also work closely with Product Managers, Sales Teams and Customers to either directly answer or handle queries with accuracy and pace.
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