Customer Service Assistant

1 week ago


London, United Kingdom Sleep 8 Full time

**Customer Service Assistant - 40** Hour working with some weekend coverage

Annual Salary **£24,000 - £26000 **experience related.

We are looking for an inspirational Customer Service Advisor to join our “A-Team”.

This role will be assisting the Order Management & Customer Service Manager by upholding an outstanding customer experience for our SLEEP.8 Audience. Providing a positive customer service aftersales experience, Investigating, and resolving customer complaints and making sure orders are fulfilled.

Our team of Sleep experts have developed an extensive range of innovative products, designed to improve sleep quality. With stores in London, Barcelona, and Lisbon, we’re on a mission to have the whole world sleeping soundly.

**Benefits**
- Company Events
- Wellness Programme
- Employee Discount
- Competitive rate of pay
- Store incentives
- Training and Development programmes
- Great induction process

**Duties**
- Dealing with customer queries
- Ability and patience to remain calm in stressful situations
- Responding to customers in a timely manor
- Insuring stores are correctly placing orders
- Inputting sales on our designated system
- Sending out sample requests
- Ensure all outstanding balances are paid
- Keeping sensitive and financial information confidential

Please not that no terminology within this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Each applicant will be assessed in accordance with their merits, qualifications, and ability to perform the duties of the job.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Wellness programme

Schedule:

- 8 hour shift



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