QAb Service Lead

**The**Opportunity**:
Overall management co-ordination and responsibility for the day to day operational management of the Avantor Services team on our customer’ site. Responsible for health and safety requirements, training/compliance and line management of the Avantor staff to ensure delivery of a high-quality service to our customer. Liaise with other suppliers, senior stakeholders and the science community ensuring continuity of contracted services by measuring Key Performance Indicators (KPIs) and adhering to Service Level Agreements (SLAs). May assist higher level supervisor.

The Service Lead has responsibility for the day to day operational management of their Avantor team providing stock management and lab support services activities based at the customer’s site.

The Service Lead is responsible for health and safety requirements, training/compliance and line management of the Avantor staff to ensure delivery of a high quality service to our customers.

The Service Lead liaises with other suppliers, senior stakeholders and the science community ensuring continuity of contracted services by measuring Key Performance Indicators (KPIs) and adhering to Service Level Agreements (SLAs).

The Service Lead is expected to develop a strategy to identify and deliver projects to provide efficiency improvements and cost saving opportunities for AstraZeneca.

**MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)**
- Leading a team of Avantor associates managing work load priorities to meet customer/organizational requirements
- Line and performance management of a team of approx. 5 - 10 direct reports
- Supporting the manager in the development of robust Performance Measures (KPI’s) for your area of responsibility, ensuring implementation and reporting
- Responsibility for day-to-day performance delivery of your team in line with contractual agreements and Service Level Agreements
- Advanced and daily planning of effective deployment of your team’s resources to ensure task fulfilment and enable job enrichment (steady growth of your team’s expertise and skills)
- To act as the main contact for provision of Avantor Laboratory Services dealing with customer enquiries and service issues to ensure a professional level of service is provided
- Work as part of the lab support team, providing a multiskilled resource that can deliver a variety of activities and allow flexible cover options
- To carry out all scientific support activities in accordance with Health and Safety guidelines, GMP & local agreements
- Proactively identify and support operational efficiencies by leading and implementing process improvements
- Provide key metrics and reports and use this information to drive improvements
- Working collaboratively with other service leads, managers and consultants to ensure best practice is shared across the service provision
- Writing, maintenance and updating relevant documentation in support of service delivery, compliance and training
- Completion of all Health and Safety training to agreed timelines
- Complete service audits on a monthly basis
- Ensuring compliance of activities performed in adherence with defined schedules and quality within a specified area. Act and report on deviations
- Ensure training activities are completed and records/documentation are up to date
- Ensure a safe and secure working environment for the team through effective risk assessment, documentation and ongoing audits

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career.**Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

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