Planning & Reporting Data Control & Governance

**Planning & Reporting Data Control & Governance Co-ordinator**

Salary of **£36,000 - £38,500** depending on experience.

Are you looking to take the next step in your career? Are you passionate about motivating people to be their best?

We have an excellent progression opportunity for a Planning & Reporting Data Control & Governance Co-ordinator. As a critical part of the Professional Service team, the Planning & Reporting Data Control & Governance Co-ordinator is responsible for supporting the delivery and management of a data governance and management framework, to ensure all Planning, Reporting & BI requirements are tracked, governed and consistent across all business units and reporting outputs.

You will be contracted to work 37.5 hours; however, flexibility will be required to meet the needs of the business.

**_ Closing date:_**_ 5pm, _**_on Mon_**_day_**_ _**_30_**_th_**_ September_**_ 2024_**

What will my job involve?
- Creating and embed a Data & Control framework and methodology, promoting best practice and data compliance across the whole Planning & Performance team.
- Engaging with a range of stakeholders to improve data governance and quality, ensuring data and reporting owners are adequately supported to enable the effective capture of all pertinent information, and data extraction, collation and reporting processes.
- Maintain Planning and Reporting Asset Register, ensuring it contains a complete and accurate view of data usage across all Planning, Reporting and BI functions and outputs.
- Ensure new and existing data and programmes, and tools adhere to Data Governance Framework and relevant procedures and controls.
- Supporting the management of data issues including collaboration with respective Planning, Reporting, Change and CI owners, to ensure effective and successful resolutions.
- Reporting on data issues, risks and performance to stakeholders and PPI Director.
- Ensure processes and practices are developed in a collaborative manner that deliver value through enhanced quality and reduced risk.
- Effectively manage situations with multiple senior stakeholders internal / external to ensure the situation is conducive to a desired outcome.
- Ensure control of client confidentiality and data security.
- You may be required to carry out additional duties within your capability to meet the needs of the business.

What do you need?
- Strong experience of working in a reporting and planning and/or operations environment, particularly contact centre and back-office functions.
- A knowledge and understanding of data governance and data quality concepts and processes.
- Experience and knowledge of information lifecycle management, and system usage / licence management and tracking.
- Previous worked in an outsourcing environment (desired but not essential).
- A Good understanding of policies pertaining to Data Protection, GDPR, ISO compliance.
- Excellent interpersonal skills, with the ability to interact with a variety of technical and non-technical team and business stakeholders.
- Organisation and time management, including working to deadlines with multiple deliverables
- Skilled in handling conflict appropriately and assertively, always striving to achieve the best outcome for all parties where possible.
- To be a strategic thinker and be able to prioritise effectively
- Analytical and problem-solving capabilities.
- A proactive, enthusiastic, and highly self-motivated approach.
- The ability to influence effectively, using a variety of approaches.

You will be required to travel to our clients’ office and attend events to collaborate with your teams/colleagues. This includes Uk and limited, international travel (all costs will be paid for by DDC OS).

We will give you:

- Starting 25 days annual leave per year, with more days earned for continued service (plus Bank holidays)
- Enrolment to a contributory pension scheme (starts after 3 months)
- Free Eye Care - Receive Specsavers vouchers for eye tests and a contribution to glasses if needed for VDU use
- Employee Assistance Programme - provides highly confidential help and advice for legal, financial, and medical concerns. Plus, access to the MyMindPal app
- Enhanced Family leave
- Hybrid working - with at least 1 day a week working at head office (Worksop, Nottinghamshire).
- Access to a Health Cash Plan Scheme
- Free tea and coffee, breakfast and sandwiches at head office.

Values

Be part of a team that is driven to **Deliver** **Excellence.** Our strongest asset is our people, and we are committed to **Acting with Integrity** and **Respecting each other.** At DDCOS we thrive on **Working Together** to **Seek Improvements. **Our passion is for developing our people and promoting from within, whilst remembering to **Have Fun**.

About the company

With over 30 years of experience DDC Outsourcing Solutions, part of The DDC Group, is an experienced provider of business processing and customer experience services. Our transformationa