Client Retention Specialist
2 weeks ago
We are currently working alongside one of the **UKs longest leading** information resource business for tax and accounting and HR and compliance Professionals. They are **part of a Global Group** that have **a multimillion-pound turnover year on year** that keeps growing. This is an amazing **multi award winning** place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is **fast-paced and busy**, so we look for colleagues who have a positive and results focused attitude. Through **training and development**, we make sure that everyone who works here has the resources they need to build their **career.** **Job Purpose**: - You will be responsible for retaining customers and maximising sales opportunities. This is an ideal role for someone with a sales and customer service background, who is looking for an opportunity to work in a fast-growing and vibrant organisation. - This role is crucial to the retention of our customers and ensuring that we resolve problems the right way, first time. - The role requires you to excel in enthusiasm as part of our Retentions Team. - To become the first point of contact for any issues or concerns raised and finding a resolution to keep the client as a member of your client portfolio - Commission benefits **Day to Day Responsibilities**: - Understand customer issues and proactively identify solution - To achieve and exceed customer retention targets - Respond to customers in a timely and professional manner within SLA targets - Work as part of a team to manage and maintain a customer base of over 20,000 businesses - Collaborate across all teams to resolve customer issues - Match products and pricing with customer needs - Renewals of customer contracts to prevent loss to competitors - Support our customers with business growth through the promotion of technical solutions - Deliver a fantastic customer experience. - Make outbound telephone contact with customer who cancel subscriptions and retain them as customers - Have excellent product knowledge **Job Goals, Targets, and Metrics**: - Minimum of 50 client cases a day - No more than 2 cancelled appointments per week - To achieve 30 deals each quarter of which 6 are with Growth - No complaints from clients regarding the handling of their renewal or appointment. - All client telephone calls to be answered in accordance with the departmental standards. - All written client correspondence to contain clear, accurate and thorough information and meet required departmental standards. - All client appointments are made in line with departmental standards. - Minimum talk time of two hours **What You Bring to The Team**: - A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. - Ability to work in a fast-paced environment. - Strong time management skills. - A dynamic and flexible approach, as well as the ability to work under pressure. **Incentives/Benefits Include**: - Amazing offices in central London - Commision Benefits - They promote internally - first up the ladder - Amazing culture, regular nights out, company socials, networking events, presidents club etc - Office overlooking the Thames - Daily, weekly, and monthly incentives. - Day off on your birthday. - Uncapped monthly commission. - 25 days' holiday, plus bank holidays. - Company incentives, access to discount schemes - Company Events, Dinners and Trips **P968320FA** **INDPENO
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Senior Registry Retention Specialist
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Sr. Customer Retention Specialist
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London, United Kingdom Automation Anywhere Full timeAbout Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with...
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Sr. Customer Retention Specialist
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London, Greater London, United Kingdom Automation Anywhere Full time £50,000 - £60,000 per yearAbout UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with...
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Client Engagement Specialist
1 week ago
London, United Kingdom Dow Jones Full time**Job Description**: The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with existing and new customers within a defined territory. The Client Engagement Specialist is responsible for retaining the existing contract revenue and supporting new sales into these accounts made by the Account Executive. To...
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Sr. Customer Retention Specialist
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Greater London, United Kingdom Automation Anywhere, Inc. Full timeAbout Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with...
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Sr. Customer Retention Specialist
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Sr. Customer Retention Specialist
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London, United Kingdom AutoStore System Full timeAbout UsAutomation Anywhere is the leader in Agentic Process Automation (APA) transforming how work gets done with AI-powered automation. Its APA system built on the industrys first Process Reasoning Engine (PRE) and specialized AI agents combines process discovery RPA end-to-end orchestration document processing and analyticsall delivered with...
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Sr. Customer Retention Specialist
2 days ago
London, United Kingdom Automation Anywhere Full timeAbout UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with...
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Client Engagement Specialist
2 weeks ago
London, United Kingdom Dow Jones Full timeUnder general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account...
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Strategic Account Renewal
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Greater London, United Kingdom Dow Jones Full timeA leading global information firm is seeking a Client Engagement Specialist responsible for managing renewal aspects of client relationships. The ideal candidate will ensure retention of existing revenue while supporting new sales efforts. Key skills include client engagement, communication, and project management. The candidate should have 2-4 years of...
