Senior Front of House Receptionist VA2545

1 week ago

London, Greater London, United Kingdom Anabas Full time


Anabas is a dynamic, national Facilities Management company specializing in providing top-tier workplace experiences for corporate office occupiers. We are currently seeking an experienced Senior Front of House Receptionist to deliver exceptional client service and reception responsibilities to one of our prestigious clients in Central London.

This is a client-facing role where you will be responsible for delivering a 5-star customer experience.  

Senior Front of House Receptionist | Full-time, Permanent
Salary: £35,000 per annum
Location: Central London

SKILLS & QUALIFICATIONS

  • Previous experience in a luxury office environment
  • Proven ability to supervise or mentor junior staff.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and multitasking abilities.    

PERSONAL ATTRIBUTES​

  • Immaculate presentation and professional demeanour.
  • Calm under pressure and solution-oriented.
  • Passion for delivering outstanding customer service.

Leadership qualities and a collaborative approach.

GUEST SERVICES & LEADERSHIP

  • Welcome guests warmly and ensure a seamless check-in/check-out process, following SOP's.
  • Resolve escalated guest issues and complaints with professionalism while oversee daily reception operations, ensuring all procedures are followed.

EVENTS MANAGEMENT

  • Own the organising and delivery of exceptional event management services to the client, including working with the client on creating the event specification, in collaboration with the Floor Captain.
  • Sourcing internal event support eg, overtime with Setting up/down the event, exceeding customer expectations
  • Be the main point of client contact on the day of the event

ADMINISTRATION & COORDINATION

  • Manage room bookings, cancellations, and guest preferences. Ensure accurate record-keeping and compliance with data protection policies.

TEAM SUPPORT

  • Lead by example in upholding grooming, presentation, and service standards. Monitor the stock level as part of the management and ordering groceries. Assist Floor Captian with Event arrangments, set up and beakdown. Assist Floor Captian with carrying out floor walks and cleaning audits when requested.

COMPLIANCE & STANDARDS

  • Ensure adherence to health, safety, and fire procedures. Maintain a clean, organized, and welcoming reception area. Assist with NDA's as and when required for new site attenances. Assist Floor Captain with Site Inductions of Contractors when requested.

Working Hours:

  • Monday to Friday, 40 hours per week
  • Standard hours: 7:30 AM to 16:30 PM

Benefits:

  • Employee Assistance Programme: Access to confidential support and advice on various life issues through our health provider, Health Assured.
  • Life Assured App: A comprehensive resource for enhancing your health and wellbeing.
  • Recognition & Reward Scheme: Managers can recognize outstanding performance with financial rewards.
  • Cycle to Work Scheme: Opportunity to purchase a bike and accessories through salary sacrifice.
  • Refer a Friend Scheme: Receive a referral payment for recommending a new team member to join Anabas.
  • Company Events: Enjoy team-building events throughout the year.

​

Sound like the job for you?  We look forward to receiving your application soon  

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