Customer Service Assistant
1 week ago
Customer Service Assistant - Gatwick Airport - Join Our Team
At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Customer Service Assistant at Gatwick Airport, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.
Key Responsibilities:- Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
- Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
- Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
- Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
- Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
- Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
- Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
- Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.
- Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
- Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.
- Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.
- Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.
- Problem-Solver: Quick on your feet, you're able to resolve issues efficiently and ensure a positive customer experience.
- Adaptable & Flexible: In a fast-paced environment, you're able to adjust and learn on the go, keeping up with evolving operational needs.
- Detail-Oriented: You'll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.
- Excellent communication and customer service skills.
- Strong multitasking abilities – able to handle multiple duties and stay organized.
- Effective complaint resolution skills, ensuring customer satisfaction.
- Punctual with good time management.
- Previous customer service or parking experience is a plus, but not essential – full training will be provided.
- Knowledge of health and safety protocols.
- A proactive, solution-focused mindset with the ability to work both independently and as part of a team.
If you're passionate about customer service, thrive in a dynamic environment, and want to make a difference, we'd love to hear from you. Apply today and join our team at National Car Parks
-
Customer Service Representative
1 week ago
Crawley, West Sussex, United Kingdom Airport Cars Gatwick Full timeCustomer Service AgentDay Controller/Customer Service Agent required by leading Airport based Passenger Car Service. Duties will include, but not be limited to the following:Entering Passenger bookings onto the companies Computer Despatch system.Taking payments from clients using the online Credit Card machines to make the transaction.Allocating Passenger...
-
Customer Service Executive
2 weeks ago
Crawley, West Sussex, United Kingdom Essentra Full time £22,000 - £28,000 per yearWould you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products.This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment...
-
Customer Service Representative
3 days ago
Crawley, West Sussex, United Kingdom People's Partnership Full timeCrawleySalary - £25,000 + (dependant on experience)Hybrid, 3 days at homeMonday – FridayAs an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding...
-
Customer Service Executive
1 week ago
Crawley, West Sussex, United Kingdom People's Partnership Full timeDescriptionCustomer Service ExecutiveAbout People's PartnershipAt the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service...
-
Customer Service Advisor
2 weeks ago
Crawley, West Sussex, United Kingdom Wates Group Full time £30,000 - £60,000 per yearThe Vacancy Join Our Team as a Customer Service AdvisorLocation:Crawley OfficeDivision:Responsive Maintenance – Social Housing ContractWe're excited to offer an opportunity for aCustomer Service Advisorto join our Wates team You'll play a key role in leading and supporting our Customer Service team, helping us deliver outstanding service to our residents....
-
Customer Service Advisor
1 week ago
Crawley, West Sussex, United Kingdom Rayner Full time £30,000 - £60,000 per yearLocationCrawleyJob type:Permanent Full TimeJob ref:011408The Customer Service Advisor is responsible for delivering best-in-class service by supporting customers throughout the order and enquiry process.The role ensures accuracy in order management, clear and proactive communication, and contributes to continuous improvements that enhance efficiency and...
-
Christmas Customer Assistant
3 days ago
Crawley, West Sussex, United Kingdom Marks and Spencer Full timeAll the detailsWork PatternMonday 20:00-04:00Tuesday 20:00-04:00Thursday 20:00-04:00Friday 20:00-04:00Saturday 20:00-04:00Under 18 disclaimerThis job role involves workingthrough the nightand this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues...
-
Customer service exec Transfers
2 weeks ago
Crawley, West Sussex, United Kingdom People's Partnership Full time £25,000 - £35,000 per yearDescriptionCustomer Service Executive – TransfersAbout People's PartnershipAt the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our...
-
Customer Service Advisor – Travel Money
7 days ago
Crawley, West Sussex, United Kingdom Sainsbury's Full time £20,000 - £40,000 per yearDescriptionThis is a Temporary role until 18th July 2026. Must be able to work weekends.Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you'll be part of our Winning Team - where you can really be the difference.You'll be the face of...
-
Customer Service Advisor – Travel Money
7 days ago
Crawley, West Sussex, United Kingdom Sainsbury's Full time £12,000 - £24,000 per yearThis is a Temporary role until 18th July 2026. Must be able to work weekends.Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you'll be part of our Winning Team - where you can really be the difference.You'll be the face of Travel Money...
