Internal Applicants Only

JOB PURPOSE

The post holder will support the NHS Liaison Unit within the Centre for Medical Education by co-ordinating student clinical placement evaluations and managing honorary titles for NHS medical educators. They will provide professional advice to internal and external stakeholders, analyse evaluation data to inform decisions, and contribute to quality assurance for a positive student and educator experience.

By fostering strong relationships and clear communication, the post holder will help improve processes and support the Unit's goal of delivering high-quality medical education across Wales in partnership with NHS bodies, the Welsh Government, and the General Medical Council.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

DUTIES AND RESPONSIBILITIES

Key Duties

• Provide detailed advice and guidance on clinical placement evaluation and honorary title processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
• Gather, analyse and interpret both qualitative and quantitative data, identifying trends and producing clear reports and recommendations for management and contributing to assurance and enhancement reporting for Cardiff, Swansea and Bangor Universities, Welsh Government and GMC.
• Develop and maintain in-depth knowledge of evaluation processes, producing accurate and informative student placement evaluation reports for a range of stakeholders.
• Organise and participate in meetings with Welsh Medical Schools and NHS colleagues to review and enhance the student clinical placement experience.
• Instruct and support colleagues across the University in the areas of evaluation, quality assurance, and honorary titles, ensuring consistency of approach.
• Build and maintain productive working relationships with University and NHS partners, strengthening communication links and service delivery and ensuring effective liaison across all Welsh health boards and trusts.
• Contribute to the continuous improvement of processes and procedures, working with others to recommend and implement changes.
• Undertake a variety of administrative tasks to support the team and centre in achieving objectives.
• Support the organisation and delivery of annual All-Wales teaching and liaison meetings between Cardiff, Swansea and Bangor Medical Schools and NHS bodies

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours or local equivalent.
• Undertake a variety of administrative duties to support the Unit and Centre for Medical Education

Person Specification

PERSON SPECIFICATION

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don't need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in education and the student experience, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME- 21099BR-JOB TITLE] and attach it to your application in the recruitment system, available here.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Essential Criteria

• Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on reporting both qualitative and quantitative feedback data.

• Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.

• Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.

• Specialist knowledge of analysing online survey and evaluation data.

• Evidence of a good standard of numeracy and IT literacy.

• Ability to explore customers' needs and adapt the service you provide accordingly to ensure a quality service is delivered.

• Ability to advise and influence key stakeholders in your area of work.

• Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.

• Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.

• Ability to work with data analysis, including the use of tools such as Excel, Access or equivalent, to manage, interpret, and draw insights from complex datasets.

• A willingness to undertake further training and development.

Desirable Criteria

1. Experience of working in a higher education environment
2. Ability to speak/understand Welsh or a willingness to learn.
3. Understanding of quality assurance processes in higher education and / or clinical education settings

Additional Information

The Quality, Enhancement & NHS Liaison Unit is part of the Centre for Medical Education within Cardiff University. The Unit's general role is to facilitate working relationships between the University and a range of NHS bodies, particularly in the shared delivery of high quality medical education for medical student on clinical placements. The Unit has an All-Wales role in organising annual teaching meeting between the schools of Medicine in Cardiff and Swansea University and managerial and clinical staff at NHS bodies in Wales.

A major part of the work of the Unit is in support of the University's evaluation processes by implementing and coordinating a centralised systematic process of medical student evaluation of clinical placements, thereby assuring the University, Welsh Government and the GMC of the quality of clinical Medical Education in Wales.

The Unit also works with NHS bodies to ensure the appropriate recognition of NHS staff involved in clinical Medical Education through the award of University Honorary Titles.

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.

• Regular one-to-one meetings with your team leader.

• An experienced and supportive team around you.

• Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.

• A staff mentoring scheme.

• Support to learn Welsh or to update language skills.

Salary Range Min.

28,031

Salary Range Max.

31,236

Job Category

Admin / Clerical, Health, Medical & Dental

Grade

Grade 4