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Individual Rights Administrator

2 weeks ago

Lark Hill, Wiltshire, United Kingdom Southern Water Full time £31,200 - £31,800 per year

Closing Date

15/12/2025

Job Title: Individual Rights Administrator

Location: 1 day onsite at our Durrington office (Thursdays) and then WFH for rest of week

Contract Type: 12 months FTC (with the view to extend)

Hours: 25 Part time role

Salary: £26,721 pro rata to 25 hours a week

Job Overview

We are seeking a highly organised and detail-oriented Administrator to join our Data Protection Team for a part time role (25 hours per week). This role is central to supporting the fulfilment and case management of Data Subject Rights (DSRs), third-party requests, and complaints relating to data protection. You will work across the company, liaising with both internal and external stakeholders to collate information and ensure compliance with data protection obligations.

Key Responsibilities:

- Support Data Subject Access Requests

Assist with evidence gathering, review draft responses, redact sensitive information, and liaise directly with customers to ensure accurate and timely fulfilment.

- Mailbox Management

Organise and maintain the team's mailbox, respond to routine queries, file correspondence, and distribute emails to relevant team members.

- Maintain Records and Documentation

Keep data protection logs and registers up to date (DSAR tracker, breach log, DPIA register), ensuring accuracy and accessibility for audits.

- Coordinate Team Communications and Meetings

Schedule meetings, prepare agendas and minutes, and support internal communications.

- General Administrative Support

Provide administrative assistance to the Data Protection Officer (DPO), including document preparation, data entry, and ad hoc tasks.

About You

Skills & Competencies

- Strong time management and organisational skills.

- Adaptable, flexible, and comfortable with multi-tasking.

- Highly focused with attention to detail.

- Empathetic and able to handle sensitive matters appropriately.

- Excellent verbal and written communication skills.

- Ability to communicate effectively with peers and senior colleagues.

- Analytical skills to interpret and evaluate data.

- Problem-solving skills to identify and address routine issues.

Knowledge & Qualifications

  • Experience in a Customer Service environment.
  • Proficiency with MS Office applications.
  • Background in customer contact functions (multi-channel inbound/outbound).
  • Strong people skills and proven ability to collaborate.
  • Experience working in high-pressure environments.
  • Essential: 5 GCSEs grade C or above (or equivalent), including Maths & English.

Why Join Us?

This is a fantastic opportunity to play a key role in ensuring compliance with data protection regulations while supporting a collaborative and professional team. You'll gain valuable experience in a growing area of business, with the chance to make a real impact on how we manage and protect data.

Package

This role will be part time ideally across Monday to Friday 9:30-2:30 with a hybrid approach at our Durrington office on Thursdays, with rest of hours completed WFH (We can consider candidates working 3 or 4 days a week and longer days). We are offering a salary of up to 26,721 per annum pro rata to 25 hours, as well as other benefits including:


• Generous pension up to 11% company contribution


• 25 days annual leave


• Life assurance equal to 4x salary


• Salary sacrifice electric car scheme (after 6 months service)


• Health Cash Plan


• Full funded eye tests


• Two paid volunteering days a year


• Occupational health service


• Discounts with over 800 popular retailers


• Digital GP service


• Study support may be available for job-related qualifications


• Competitive maternity leave and flexible return to work options


• Cycle to work scheme

Join our Data protection team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.

Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?

If this role isn't quite what you're looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself )

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

#LI-Hybrid