Duty Manager
23 hours ago
Make Playtime Magic Happen
Ready to lead with a smile, keep things buzzing, and make every visit unforgettable? We're looking for a hands-on, people-loving Manager to help run our soft play centre—where fun, safety and brilliant customer service are the name of the game.
- Full-time, 40 hours per week
- Variable shifts including evenings, weekends and bank holidays
- Onsite leadership role with "Manager on Duty" responsibilities
Why this role rocks
- You'll be the heartbeat of the centre—setting the tone, supporting the team, and making sure every family has a fantastic experience.
- You'll lead by example: coaching, motivating and empowering a brilliant team to deliver 5-star service.
- You'll keep things safe, smooth and sparkling—from parties and check-ins to daily ops and cash reconciliation.
What you'll do
- Deliver wow-worthy customer service so families can't wait to return.
- Run the day-to-day: opening/closing, scheduling, breaks, cashiering, party flow, and floor support.
- Be the safety champion—always putting Health & Safety first for customers and colleagues.
- Spot issues before they happen; when they do, own the fix and empower the team to do the same.
- Enforce operating procedures and safety standards.
- Train, coach and develop staff—building confidence and consistency.
- Lead from the front as a senior team member and role model.
What you'll bring
- 2+ years of management/supervisory experience in a fast-paced, customer-focused environment.
- A natural leader with strong communication, organisation and team-motivation skills.
- Calm, confident decision-making—using your initiative and looping in support when needed.
- A can-do, will-do attitude with great people skills: approachable, tactful, and customer-obsessed.
- Flexibility with shifts and tasks—you thrive when every day is a little different.
- Comfortable with basic computer systems and daily finance procedures.
Perks and vibes
- A lively, family-friendly environment where no two days are the same.
- Real responsibility and room to grow.
- Join a supportive management team that backs your ideas and development.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Experience:
- Supervising: 2 years (required)
Work Location: In person
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