IT Helpdesk Administrator

KERO Business Solutions is on the lookout for an IT Helpdesk Admin for our growing MSP business. This placement will allow one lucky candidate the opportunity to work and grow in the IT industry, working alongside an existing team of IT experts, with full hands-on experience on offer. KERO Business Solutions has a client base throughout the UK & Ireland, and offer a wide range of Managed IT products, allowing our new recruit to gather a varied range of experience in multiple fields within the IT space.

Responsibilities:

Responsibilities associated with this role include, but are not limited to the following:

• Support end users from our helpdesk.
• Remotely supporting workstations and servers.
• Supporting users on-site at their premises.
• Physical infrastructure support.
• Interacting with Windows via PowerShell.
• Support of OS's from Windows 10 to Windows Server
• Networking / Firewall Support.
• Microsoft 365 / Azure AD Support.
• Printer support.
• Hardware support of Desktop and Mobile Devices.

Experience:

Ideally, the candidate will be skilled in one or more of the following:

• Windows server, networking services, DNS, ADDS etc.
• A working understanding of networking with routers, switches, and firewalls.
• Microsoft 365 products, Office 365, Exchange, OneDrive, SharePoint.
• Azure AD and associated services.
• Experience with Windows and Mac Operating Systems.

Qualifications:

• Level 3 Qualification in ICT or similar.
• Driving License. (Ideal but not required.)
• Microsoft Certification. (Ideal but not required.)

Ideal Skills:

• Diagnostic ability, troubleshooting problems.
• Strong understanding of technical systems.
• Ability to work as part of a team and solo.
• Attention to detail in documentation.
• Good telephone and interpersonal communications.
• Flexibility with overtime and travel where possible.

Personal Skill Requirements:

As this role is public-facing, you will be required to converse with clients both in person and on the phone. The candidate will require good verbal and written communication skills.

An important part of the role is documentation, this means the candidate must have strong skills in referencing and documenting both tickets and the client's knowledge base.

As a member of our team, you will be expected to both collaborate with teammates as well as fulfil dedicated solo tasks.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Employee discount
• On-site parking
• Sick pay

Work Location: In person