Field Service Delivery Manager

Location
Colchester, GB

Department Name
MC OM East Outer G1

About Network Rail
At Network Rail, our mission is to connect people and goods safely, efficiently, and sustainably. As we enter Control Period 7 (CP7), our Anglia Route Operations Team plays a vital role in delivering a better, simpler, and greener railway.
Our Romford Rail Operating Centre (ROC)
oversees the safe and smooth running of the network, with key roles including
Signallers and Crossing Keepers
, who are based in many signal boxes across the Anglia Route, which stretches from
London Liverpool Street to Norwich
. Our
Operations function
manages the systems and processes that keep the railway running—covering incident response, level crossing management, and customer service at stations. The
Operational Readiness Hub
, our national operations centre, is aligned to routes to meet the needs of passengers, freight operators, and stakeholders.

"
CP7 brings exciting opportunities to deliver a railway for Anglia that is better, simpler and greener. Collaboration and teamwork will be a key component of our success, so we'll need to build on our strong partnerships with train and freight operators, stakeholders and supply chain colleagues. Together, we're more than up to the challenge. I look forward to working with you over the coming years.
" –
Katie Frost, Route Director
We're proud to be an inclusive employer where people truly matter . We welcome applications from all backgrounds and support flexible working to promote a healthy work-life balance. As a Disability Confident Leader , we're committed to making our recruitment process accessible to everyone. If you're passionate about shaping the future of rail, we'd love to hear from you.

This position is based at Colchester PB. This is a permanent opportunity.

Brief Description
To provide dedicated operational leadership and support to the operations team, maintaining the highest level of incident response, safety and train performance and delivering an optimum service that meets the differing needs of the rail industry and passengers.

About The Role (External)
Key Accountabilities

• Lead and direct the designated signalling and operations teams, acting as a role model and mentor, implementing Network Rail policies professionally and efficiently and operating within a controllable Operational Expenditure (OPEX) budget and procurement rules, to develop a high performing team that delivers an optimum train service.
• Direct the local operations resource to deliver the day-to-day train service including during times of perturbation and provide expert guidance into agreed contingency plans to facilitate the recovery of the asset and to maximise train performance.
• Implement and comply with the relevant National Operating Procedures, the Rule Book, applicable elements of Occupational Health & Safety Management and the Safety Management Systems to deliver a safe and efficient railway.
• Direct and support the on-site operational response to incidents and accidents through the coordination of both service and infrastructure recovery and support the implementation of contingency plans to maintain operational resilience.
• Undertake initial investigations into operational incidents, including interviews and obtaining written reports where necessary, to capture perishable information that will inform full investigations.
• Establish a robust safety culture through assuring the delivery of safety bulletins and relevant safety briefings to the operations team. Provide additional briefings to the operations team where required to maintain compliance with Network Rail standards and procedures.
• Act as Person Responsible for Fire Safety (PRFS) and maintain relevant operational locations to associated Network Rail standards to maintain compliance.
• Obtain operational competencies for designated locations as required and where competent to do so to provide operational support during times of high workload and/or in times of exceptional circumstances.
• Establish effective relationships with relevant customers and stakeholders, internal and external including attending and/or chairing meetings with stakeholders as required to deliver an optimum service to our customers and passengers.
• Specify, allocate and maintain operational vehicles and response equipment to maintain compliance with Network Rail safety regulations.

Essential

• Ability to react to emergency situations safely and effectively in an operational environment
• Ability to attain Level 1 investigation qualification, i.e. LIN qualification
• Ability to lead, manage and develop people
• Ability to attain rules and regulations level 2 and designated location competencies
• Ability to gain appropriate assessor competence
• Ability to attain relevant trackside competencies
• Decision making skills, assertiveness
• Understanding of customer needs and requirements
• Planning and organisation skills
• Hold full driving UK licence

Desirable

• Understanding financial systems and budgets.
• Commercial awareness
• IT skills in relation to report writing, corporate IM packages
• General understanding in business improvement processes
• General understanding of railway industry structure and responsibility
• Ability to engage in employee relation issues
• Experience of investigatory skills (Root Cause Analysis)
• Ability to attain Level 1 rules competency

How To Apply (External)
We follow a structured pay framework: Band 4C Spot rated salary: £64117

Please note that this role is a permanent opportunity.

Closing Date: 30th November 2025

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including:

• 75% off the cost of a season ticket for travel to work
• 75% off leisure travel for you and your family
• Flexible working arrangements
• 28 days annual leave, plus bank holidays
• A choice of contributory pension schemes

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
Watch our video to find out more
We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click
here
.

About
About our people and the recruitment process
–

We're an inclusive employer of choice and we welcome applications from everyone

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.