Executive Liability Adjuster

7 days ago


London, Greater London, United Kingdom Crawford Full time £40,000 - £80,000 per year
Description

To handle a portfolio of, principally, high value and/or complex liability claims.

Responsibilities
  • Receiving and acknowledging new claims.
  • Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
  • Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
  • Visiting sites, interviewing witnesses and preparation of witness statements.
  • Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
  • Assisting in the development of less experienced staff members.
  • Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
  • Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
  • Identifying and developing business opportunities for self and team.
  • Maintain awareness of Business Continuity programme and role within it
  • Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
  • Actively seek to develop oneself and take responsibility for your own training and development
Qualifications
  • Customer focused.
  • Quality focused role – providing quality service to both internal and external customers.
  • Team focused – working with colleagues throughout the business.
  • Reactive – responding to daily workloads as dictated by customer requirements.
  • Proactive – making sure KPI's and SLA's are met.
  • Handle and co-ordinate complaints and compliments
  • Achievement of targets.
  • Competent use of technology.
  • Ability to work on own initiative.
  • Ability to demonstrate attention to detail.
  • Ability to work as an individual and as part of a team.
  • Excellent customer service and communication skills.
  • A positive attitude and a proactive approach to solving problems.
  • Able to co-ordinate a variety of actions concurrently.
  • Ability to work to given targets.
  • Flexible approach – the job holder will be required to travel throughout the UK as appropriate.
  • Ensures all activities and decisions improve the service provided for clients.
  • Builds trust and respect by keeping to the commitments made.
  • Can convey a message across in one to one situations in a way which is understood.
  • Shares information, knowledge and experience freely with others.
  • Seeks feedback and invests time in their own self development both technically and behaviourally.
  • Strong communication skills both written and verbal.
  • Excellent customer service, organisational & communication skills.
  • ACII and /or ACILA qualification.


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