Customer Service Advisor

2 days ago

Sunderland, Sunderland, United Kingdom JLA Full time

Customer service advisor

Monday to Friday

We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers.

If you enjoy working with internal and external customers, we would love to hear from you.

Role Summary

  • Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
  • Managing customer portals ensuring all monthly calls are logged, update relevant compliance certification, add job notes and completing weekly spreadsheets for invoicing.
  • Liaise with customers to ensure they are kept informed on progress and managing any issues.
  • Review, action and update the business on the progress of customers work.
  • Ensure all jobs are progressed by engineers within the operating system when they have been physically completed.
  • Raising jobs via system and passing on to the relevant dispatching team
  • Managing all inbound communications from customers and handling customer queries
  • Working closely with external subcontractors to organise site attendances, raising, and obtaining purchase orders.
  • Processing new won orders and contracts.
  • Making outbound communication to customers to progress and resolve customer requests.
  • Managing customer emails including being a conduit between departments if needed

  • Making outbound communication to customers to plan works in with them

  • Full training is provided

  • Sociable working hours – Monday-Friday

Essential Criteria

  • Proficient level of computer skills
  • Excellent customer service skills
  • Good knowledge of the English language, both written and verbal
  • Good geographical knowledge
  • Experience of working in a customer facing role
  • Experience of working in time critical roles and the ability to multi task

· 25 days holiday per year, plus bank holidays

· Life Assurance

· Access to a range of other benefits & perks

· Company pension scheme

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: From £24,297.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay

Ability to commute/relocate:

  • Sunderland: reliably commute or plan to relocate before starting work (required)

Experience:

  • Office based Customer service: 2 years (preferred)

Work Location: In person

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