Customer Service Advisor

1 week ago

Sunderland, Sunderland, United Kingdom UK Energy Management (NE) Limited Full time £20,000 - £40,000 per year

The Job

This is an exciting opportunity for someone who thrives in a busy, people-focused environment. You'll be the first point of contact for all incoming calls & enquiries, providing exceptional service to customers & supporting internal teams to keep things running smoothly.

Key Responsibilities

  • Receiving and managing a high volume of inbound calls each day
  • Handling a variety of call types – from general enquiries, supporting customers throughout their installation process and problem resolution
  • Liaising with multiple departments to ensure timely responses and solutions
  • Providing clear, professional & friendly communication at all times
  • Supporting the wider team with administrative & customer-related tasks

Your Skills & Experience

We're looking for someone who is confident, organised & passionate about customer service. You'll be comfortable speaking with a wide range of customers handling different types of queries daily.

  • Previous customer service/call-handling experience (contact centre, office or reception)
  • Excellent telephone manner and communication skills
  • Strong attention to detail and ability to multi-task in a fast-paced environment
  • A positive attitude and willingness to learn
  • Worked in customer service within ECO enviro (desirable)

Your Benefits

  • Competitive salary
  • Pension Scheme
  • HSF health care plan (you & your family)
  • Perkbox – savings discount app
  • Career progression & training
  • Fun, supportive, friendly team environment

About Us

We are a leading energy efficiency provider delivering insulation & renewable solutions under the UK Government's Energy Company Obligation (ECO) scheme. Our mission is to make homes warmer, greener & more affordable to run.

If you're ready to be part of a team that's driving the future of sustainable energy, we'd love to hear from you.

The closing date is 16th November 2025. However, we reserve the right to close this early if we receive sufficient candidates, so if you're interested in this role, please submit your CV today.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site gym
  • Private dental insurance
  • Private medical insurance

Education:

  • GCSE or equivalent (required)

Experience:

  • ECO/renewable industry: 1 year (preferred)
  • Customer service: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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