Club Host

2 weeks ago

London, Greater London, United Kingdom Rocket Padel Full time £25,000 - £40,000 per year

Club Host – Rocket Padel

As a Club Host, you will be the face of our club, ensuring every member and guest receives a warm welcome and an exceptional experience. You'll support daily operations, help coordinate events, and uphold the highest standards of customer service and hospitality.

This role is ideal for someone proactive, organised, and engaging – someone who thrives in a premium environment and can create a friendly, professional, and welcoming atmosphere.

Key Responsibilities

Member and Guest Experience

  • Greet members and guests, delivering a warm and professional welcome.
  • Handle inquiries and assist with bookings, memberships, and general club information.
  • Anticipate and respond to member and guest needs to ensure a high level of satisfaction.

Facility Management

  • Take ownership of the club's presentation, including courts, lounge areas, and changing rooms – genuine care for the space is essential.
  • Ensure all areas are clean, stocked, and maintained to the highest standards at all times.

Food and Beverage Service

  • Support daily operations of the bar and lounge, delivering excellent service.
  • Prepare and serve quick-preparation food and beverage options to a high standard.
  • Prior experience in bar, café, or hospitality environments is highly desirable.

Health and Safety

  • Ensure compliance with health and safety and hygiene regulations.
  • Conduct routine checks to maintain a safe and welcoming environment for members and staff.

Host Responsibilities

  • Be a visible, approachable presence in the club – greeting and engaging with members regularly.
  • Assist with court bookings, equipment hire, and general service delivery.
  • Handle feedback and resolve issues professionally, ensuring follow-up where required.
  • Support the planning and delivery of member events and activities to build community engagement.

Shift Availability and Flexibility

  • Reliability and consistency are critical. The role requires regular afternoon and evening shifts (typically 2pm–10pm) and flexibility to support peak periods, including weekends and events.
  • Willingness to adapt to the changing needs of the club and provide cover when needed is highly valued.

Qualifications and Skills

  • Experience in a customer-facing role, ideally in hospitality, leisure, or sport.
  • Confident, personable, and comfortable building relationships with a wide range of people.
  • Strong multitasking and organisational skills.
  • Proactive mindset with a 'can-do' attitude and a passion for service excellence.
  • Interest in Padel or willingness to quickly learn about the sport.
  • Basic knowledge of food hygiene (Level 2 Food Safety & Hygiene certification highly desirable).
  • First Aid certification is a bonus.

Benefits

  • Staff discounts on food, beverage, merchandise, and club events.
  • Ongoing training and development opportunities – we're committed to growing talent from within.
  • Be part of a fast-growing, high-profile Padel club and premium lifestyle brand.

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