Body Shop Manager

2 days ago

Cardiff, Cardiff, United Kingdom Experis Full time

Job Title:
Workshop Controller

Location:
Cardiff (On-site)

Salary:
£36,000+ OTE = £50,000

Hours:
Full-time — Monday to Friday (08:00–18:00), every 3rd Saturday (08:30–13:00)

About the Company (Anonymous Version)

A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive
Workshop Controller
. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day.

The company has a customer-centric culture and operates across telephone, digital, and face-to-face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.

Role Overview

The Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.

Key Responsibilities

Workshop Performance

  • Achieve daily and monthly revenue targets and KPIs.
  • Maximise workshop efficiency and minimise technician idle time.
  • Ensure all required parts are ordered and available before job dates.
  • Communicate daily with customers regarding progress and optional upsell work.
  • Work closely with the Booking Advisor to review and manage job card appointments.

Quality & Compliance

  • Oversee job card accuracy and ensure all documentation is completed.
  • Conduct quality control checks and ensure manufacturer brand compliance.
  • Maintain audit readiness across all manufacturer and ISO checks.
  • Enforce Health & Safety compliance at all times.

Workshop Operations

  • Manage workshop access and security of tools, equipment, and consumables.
  • Perform quarterly stock checks on specialist equipment and tooling.
  • Maintain workshop cleanliness and operational discipline.
  • Oversee valeting quality and subcontractor relationships.
  • Ensure adequate staffing during opening hours.
  • Support and discipline workshop staff as required.

Ideal Candidate Profile

  • Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
  • Strong understanding of workshop scheduling, job allocation, and efficiency management.
  • Excellent communication and customer service skills.
  • Strong organisational ability and a methodical approach.
  • Confident leading and motivating workshop staff.
  • Able to work in a fast-paced environment and maintain high standards.

How to apply?

Send a CV to

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