Medical Secretary

Medical Secretary / Administration Post

20 / 25 Hours per week ( 4/5 days - Mon - Fri)

We are large forward-thinking practice of 9800 patients, providing quality healthcare and outcomes for our patients in Wythenshawe .

We are using EMIS Web and DOCMAN as our clinical system along with Accurx to provide digital platform to our patients.

We are currently looking for a potential candidate who has been working or has previous experience in working as a Medical Secretary in General Practice.

The ideal candidate will work alongside our existing secretarial team and have the following qualities:

· Good medical secretarial skills and be able to work well under pressure.

· Provide an efficient copy/touch typing and word processing service for GPs and health professionals as required. This includes the typing of letters using the Lexacom dictation software or creating referral letters using the GP consultation.

· Dealing with medical report requests and patient referrals in an accurate and quality manner.

· Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, accurately documenting queries and dealing with these effectively.

· Excellent attention to detail to facilitate the review, coding, and distribution of all incoming mail.

· Maintain the computer clinic system in an accurate and secure manner.

· Provide cover for members of the secretarial team during periods of sickness and annual leave.

Confidentiality:

The post-holder must be aware of and, always adhere to the Practice and NHS strict confidentiality policies and procedures.

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately in the performance of the duties outlined in this job description.

The post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update their knowledge.

Keeping own work areas clean and confidential.

Reporting potential risks identified Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

· Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation.

· Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk.

· Assess own performance and take accountability for own actions, either directly or under supervision.

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

· Work effectively with individuals in other agencies to meet patients needs.

· Effectively manage own time, workload, and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members.

· Communicate effectively with patients and carers.

· Recognise peoples need for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

· Apply practice policies, standards, and guidance.

· Discuss with other members of the team how the policies, standards and guidelines will affect own work.

· Participate in audit where appropriate.

Job Type: Part-time

Pay: £12.50-£12.80 per hour

Expected hours: 20 – 25 per week

Benefits:

• Company pension

Application question(s):

• Do you have any experience of working in an NHS environment?

Experience:

• Office: 2 years (preferred)

Work Location: In person

Reference ID: JL/JT