Customer Service Manager

4 days ago

Sheffield, Sheffield, United Kingdom Hollyfield Personnel Full time

Customer Service Manager 
£30,723 per annum + bonus opportunity of up to £1000 per quarter

Join a growing business where your career can move forward - this role is available due to internal promotion.

Ideal background in Insurance - candidates from reactive maintenance or service industries also welcome.

Location: Sheffield, S4 | Driver required for this position – preference for candidates living locally

Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week) | 1/2 hr lunch

Training: Tamworth, Sutton Coldfield - 2 weeks | all expenses paid

Perks: 28 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination

Duties & Responsibilities:
  • Lead, coach, and develop Customer Experience Coordinators, including performance reviews and training plans.
  • Oversee the end-to-end management of regional claims, ensuring delivery within agreed SLAs.
  • Plan and manage regional resources, including scheduling of technicians and trade operatives.
  • Act as the primary liaison between customers, insurers, contractors, and internal teams.
  • Proactively manage work in progress (WIP) to ensure quality standards and safe working practices.
  • Manage financial performance, including margin control, scope validation, variations, and invoicing.
  • Ensure accurate data input, reporting, and system updates across internal and customer platforms.
  • Deliver outstanding customer service, managing complaints and escalations in line with FCA guidelines.
  • Ensure full compliance with Health & Safety, Environmental, and Quality procedures.
  • Support the ongoing development of core services and carry out any reasonable management request.
Skills and Experience:
  • Ideal background in Insurance – candidates from reactive maintenance or service industries also welcome.
  • Previous experience in a similar role.
  • Must be a driver – perfect for a local professional looking for their next role.
  • Strong communication skills, both verbal and written.
  • Outcome-driven with good organisational skills.
  • Ability to work under pressure and on own initiative.
Job Ref: EN1035

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

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